Claims Specialist
2 days ago
About the Role
We are seeking a highly skilled Claims Specialist to join our Complex Injury Team at Intact Financial Corporation.
Key Responsibilities
- Handle a portfolio of Accident Benefit files, including complex and catastrophic claims
- Analyze and interpret insurance policy wording to determine coverage and assess entitlements
- Communicate effectively with customers, lawyers, and rehabilitation experts to report findings and provide updates
- Instruct Counsel on files in dispute and participate in the dispute process
- Conduct investigations and identify additional information required to clarify and/or justify a claim
- Represent the company in the negotiation and settlement process at the License Appeal Tribunal
- Complete regular reporting and liaise with Technical Services to ensure appropriate action and reserving is in place
- Participate in Large Loss Meetings and complete coaching initiatives
Requirements
- University degree or equivalent combination of training and experience
- At least 5+ years of Accident Benefit claims handling experience
- Handling experience of complex and catastrophic files is considered an asset
- Knowledge of provincial legislation governing auto insurance, including ancillary legislation and the Dispute Resolution Practice Code
- Excellent communication and interpersonal skills, with the ability to work effectively with all levels of staff
- Excellent customer service skills and a can-do attitude
What We Offer
- A comprehensive financial rewards program that recognizes individual success
- An industry-leading Employee Share Purchase Plan, with a 50% match on net shares purchased
- An extensive flex pension and benefits package, including access to virtual healthcare
- Flexible work arrangements and the possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem, complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different
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