Customer Success Manager

2 days ago


Canada Exchange Solutions Full time
Job Title: Customer Success Manager

The Customer Success Manager is a key role at Exchange Solutions, responsible for ensuring the success of our clients by delivering exceptional customer experiences and driving business growth. This role requires a strong understanding of our clients' business objectives and the ability to develop and implement strategies that meet their needs.

Key Responsibilities:
  • Develop and maintain strong relationships with clients to understand their business needs and goals.
  • Work closely with cross-functional teams to develop and implement client success strategies.
  • Monitor and analyze client performance data to identify areas for improvement and develop plans to address them.
  • Collaborate with sales and marketing teams to identify new business opportunities and develop strategies to pursue them.
  • Provide exceptional customer service and support to clients, responding to their needs and concerns in a timely and professional manner.
Requirements:
  • Post-secondary education, with a degree focused on business or marketing.
  • A minimum of 5 years related experience in loyalty, marketing, payments, or business analysis.
  • Strong business acumen and ability to develop and implement client success strategies.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Ability to analyze data and develop insights to inform business decisions.


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