Customer Experience Liaison

3 weeks ago


Slave Lake, Canada Northern Star Hotel & Convention Center Full time
Job Summary

We are seeking a Customer Experience Liaison to join our team at the Northern Star Hotel & Convention Center.

About the Role
  • This is a permanent position, working 30 hours per week.
  • The ideal candidate will have secondary education and less than one year of experience in a related field.
Key Responsibilities
  • Assist guests with special needs and address customer complaints in a professional manner.
  • Handle luggage for hotel guests, maintain the luggage storage area, and provide information about hotel features and local points of interest.
  • Receive and deliver items and messages for guests, and escort them to their rooms.
  • Attend to baggage problems and work collaboratively to resolve guest issues.
Requirements
  • Secondary (high) school graduation certificate required.
  • 7 months to less than 1 year of experience in a related field preferred.
  • Excellent communication and problem-solving skills essential.
Working Conditions

This role will be based in a hotel setting, with a focus on providing exceptional customer service and ensuring a seamless guest experience.

Compensation

The estimated annual salary for this role is $25,000 - $35,000, depending on qualifications and experience.



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