Collections Specialist

2 weeks ago


Brant, Canada CB Canada Full time
Job Title: Collections Specialist

We are seeking a highly skilled Collections Specialist to join our team at CB Canada. As a Collections Specialist, you will be responsible for managing all billing and reporting activities, ensuring timely payments, and providing exceptional customer service.

Key Responsibilities:
  • Manage all billing and reporting activities in line with deadlines
  • Abide by all rules and regulations established by the Federal Fair Credit Reporting Act
  • Guarantee payments are processed
  • Handle inbound and outbound collections calls and correspondence
  • Log all customer payments to the correct reports
  • Ensure bankruptcy filings are processed in the correct manner when received
  • Update customer files to ensure data integrity
  • Pinpoint delinquent customer accounts through various means, including skip-tracing, phone contact, written correspondence, and make arrangements for payment
  • Act as a company representative in upholding quality customer service and a positive company image by resolving customer account inquiries
Requirements:
  • Command of consumer collections
  • Foundational knowledge in billing
  • Proficiency in customer service
  • Commercial collections experience
  • AA or BS/BA in Accounting preferred
  • Great written, verbal, and interpersonal skills
  • Prior experience working with accounting software
  • Ability to effectively analyze and make decisions on customer accounts
  • 2-3 years of prior high volume collections experience

At CB Canada, we offer a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development. If you are a motivated and results-driven individual with a passion for collections, we encourage you to apply for this exciting opportunity.



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