Banquet Captain

2 weeks ago


Edmonton, Alberta, Canada Fantasyland Hotel Full time

Job Summary:

The Banquet Captain will play a key role in ensuring the smooth operation of events within the Banquet Department at Fantasyland Hotel. This position requires a strong leader who can provide quality service to customers, apply leadership and managerial skills effectively, and train and develop staff to meet the highest standards of service.

Key Responsibilities:

  • Develop and implement strategies to ensure consistency and quality of service in events, including training and developing staff and executing event requirements based on Fantasyland Hotel's service standards.
  • Coordinate the performance of Banquet servers and Banquet porters to ensure seamless service delivery.
  • Oversee all aspects of room and facilities setup, food and beverage service, and ensure that rooms are set to the standards of Fantasyland Hotel.
  • Assist with scheduling and performance management, and be responsible for enhancing the Meeting Planner's experience during their convention stay.
  • Coordinate service requests between customers and the hotel, anticipate and react to needs in the Banquet area, and utilize Banquet Managers, Banquet Assistant Manager, and other associates as required.
  • Perform guest contact activities in a cordial, efficient, and professional manner, with a commitment to excellence.
  • Maintain a cooperative, team-like attitude in working with other departments and associates to achieve common goals and provide an excellent experience to guests.
  • Be responsible for inventory control and accurately prepare customer invoices and billings.
  • Perform other responsibilities as required.

Requirements:

  • Minimum 5 years of experience in a Banquet industry or equivalent in a Food and Beverage operation with a 4-star+ hotel property or in a high-end career environment.
  • Strong leadership, motivational, and training skills to lead and motivate staff.
  • Excellent guest, customer, and employee relations are a definite asset.
  • Holds ProServe and/or Food Safe certificate or is willing to take the required training.

Terms of Employment:

  • This is a full-time position that requires flexible availability Monday through Sunday, days, evenings, nights, weekends, and holidays.
  • This is a salaried position that will depend on experience and qualifications.
  • Must be able to pass a basic security clearance.

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