Customer Service Broker, Personal Insurance Professional

2 days ago


Vaughan, Ontario, Canada Isure Insurance Inc Full time
About Us

Located in Vaughan, Isure Insurance Inc is Canada's fastest-growing online insurance brokerage, offering a wide range of insurance choices, features and technologies provided by leading big insurance companies with the customization of service and advice of leading insurance brokers.

Job Description

We are seeking an energetic, customer-driven team player who is looking for a career and not a job. As an Isure Personal Lines Customer Service Broker, you will be responsible for the customer satisfaction, retention and growth of an existing book of business.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Post-secondary education; a suitable combination of education and experience may also be considered
  • RIBO level 1 license
  • Minimum of 2 years' experience as a licensed customer service broker, required
  • Exceptional customer service focus and relationship building skills
  • Excellent communication skills including the ability to relay information (verbal and written) between several parties with accuracy and attention to detail
  • Troubleshooting and problem-solving skills, the ability to evaluate current situations, respond quickly to changing requirements, execute and escalate accordingly
  • Strong organizational and time management skills, including the ability to work under pressure in a fast-paced setting
  • Ability to multitask and prioritize in a deadline-driven environment; appropriate sense of urgency
Responsibilities

In this role, you will exceptionally complete the following (not an exhaustive list of responsibilities):

  • Create and maintain relationships with new and existing clients
  • Discuss and assess customers' current and future insurance needs
  • Provide advice and answer customer questions about their policies
  • Prepare renewals, remarkets, and endorsements
  • Cross-sell and upsell to our existing book of business
  • Assist and advise customers on making claims on their policies
Benefits

We offer:

  • Education reimbursement program
  • Employee discounts on home and auto insurance
  • Employee referral program
  • Paid vacation, sick, and personal days
  • Group Benefits Plan
  • RRSP Saving Program
  • A fun and casual work environment
  • Team-building events
  • Semi-annual employee reviews and opportunities for development/growth

We estimate that the annual salary for this position is around $60,000-$80,000 based on industry standards and location.


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