Patient Relations Liaison
1 month ago
WRHA Corporate is seeking a highly skilled and compassionate Patient Relations Associate to join our team.
Job Summary:The Patient Relations Associate will play a critical role in building and maintaining positive relationships with patients, families, and caregivers. This individual will be responsible for handling patient complaints, concerns, and feedback in a sensitive and professional manner.
Key Responsibilities:- Build and maintain relationships with patients, families, and caregivers to ensure a positive experience.
- Respond to patient complaints, concerns, and feedback in a timely and professional manner.
- Collaborate with healthcare teams to resolve patient concerns and improve patient experience.
- Provide education and support to patients and families on healthcare services and policies.
- Develop and implement strategies to improve patient satisfaction and experience.
- Participate in quality improvement initiatives to enhance patient care and services.
- 5 years of experience working directly with patients and families.
- 3 years of experience applying and implementing quality, risk management, and patient safety principles and procedures.
- 3 years of experience delivering services to culturally diverse individuals from a variety of backgrounds.
- Post-secondary degree in a relevant discipline such as health/social sciences, communications, or health information services.
- Active member in good standing of an associated regulatory body as appropriate.
- Conflict Resolution and Mediation skills.
- Certificate in quality management, patient safety, mediation, or conflict resolution.
The Patient Relations Associate will work in a typical computerized office environment with frequent meetings and travel to other health services facilities throughout the province. The individual must be able to work safely and efficiently in a fast-paced environment.
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Patient Relations Liaison
4 weeks ago
Winnipeg, Manitoba, Canada WRHA Corporate Full timeJob SummaryWe are seeking a highly skilled Patient Relations Liaison to join our team at WRHA Corporate. In this role, you will be responsible for building and maintaining strong relationships with patients, families, and healthcare providers to ensure exceptional patient experience.Key ResponsibilitiesDevelop and implement strategies to improve patient...
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Patient Relations Liaison
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Winnipeg, Manitoba, Canada Winnipeg Regional Health Authority Full timeJob SummaryWe are seeking a skilled Patient Relations Associate to join our team at the Winnipeg Regional Health Authority. As a key member of our patient relations team, you will play a vital role in building trust and rapport with patients, families, and caregivers from diverse backgrounds.Key ResponsibilitiesDevelop and maintain strong relationships with...
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Patient Relations Liaison
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