Customer Support Liaison

20 hours ago


Winnipeg, Manitoba, Canada Telesolutions Full time

We are seeking a highly skilled Customer Support Liaison to join our team at Telesolutions. As a key member of our customer-facing department, you will play a critical role in delivering exceptional support services to our clients.

Job Summary

The Customer Support Liaison will be responsible for handling incoming calls, emails, and other forms of communication from customers, providing timely and effective resolutions to their inquiries and issues.

This is a permanent position, working 40 hours per week in an urban area. The ideal candidate will have excellent communication skills, both written and verbal, and be able to work well under pressure in a fast-paced environment.

About the Role

As a Customer Support Liaison, you will be required to:

  • Provide high-quality support services to customers, resolving their queries and issues in a timely and professional manner;
  • Respond to customer complaints and concerns in a courteous and empathetic manner;
  • Work collaboratively with internal teams to resolve complex customer issues;
  • Stay up-to-date with product knowledge and technical expertise to provide accurate and informed responses;
  • Meet or exceed performance targets and metrics related to customer satisfaction, resolution rates, and first-contact resolution (FCR).
Requirements

To be successful as a Customer Support Liaison, you will need:

  • Excellent communication and interpersonal skills;
  • A strong ability to work under pressure and meet deadlines;
  • Ability to learn quickly and adapt to new technologies and systems;
  • Strong problem-solving and analytical skills;
  • No degree, certificate, or diploma is required.
Benefits

We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience, plus benefits including health insurance, retirement savings plan, and paid time off.

Working Conditions

You will work in a modern office environment with state-of-the-art technology and equipment. Our offices are located in an urban area, offering easy access to public transportation and amenities.

What We Offer

We value our employees' contributions and offer a supportive and inclusive work environment. You will have opportunities to develop your skills and advance your career within the company.



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