Operations Supervisor Lead

3 weeks ago


Old Toronto, Canada Aviso Wealth Full time

Aviso Wealth is a leading wealth management and investment services provider for the Canadian financial industry, with over $130 billion in total assets under administration and management.

Job Summary

We're seeking an experienced Operations Supervisor to lead our New Accounts team. As a key member of our Operations department, you will be responsible for supervising and coordinating all activities to ensure timely and accurate processing.

About the Role

This is a leadership role that requires strong interpersonal skills, attention to detail, and excellent organizational abilities. You will be responsible for providing guidance, training, and motivation to staff, problem-solving, and ensuring processing and responsibilities are completed by deadlines and service standards.

  • Leadership: Lead your team and provide regular direction, guidance, coaching, and motivation, striving for peak performance.
  • Supervision: Supervise and coordinate all activities of the department to ensure timely and accurate processing.
  • Customer Service: Handle all customer escalations (internal/external) and maintain customer service levels within the department.
  • Quality Control: Implement quality controls and facilitate regular quality assurance tests.

In this role, you will also be responsible for collecting and analyzing key performance metrics for the department, planning resources, and re-aligning resources to meet target deadlines.

Requirements
  • Post-secondary education and continuing education relating to the Investment Industry.
  • In-depth knowledge of relevant regulatory requirements.
  • 3-5 years of progressively responsible experience in the investment industry, including past supervisory experience.
  • Fluent communication skills in English are required.

This position is posted with an expected salary range of $70,000 - $85,000 CAD annually.


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