Bilingual Associate, Life Service

4 weeks ago


Mississauga, Ontario, Canada Royal Bank of Canada Full time
Job Summary

We are seeking a highly skilled and bilingual individual to join our Life Service team at the RBC Insurance Advice Centre. As a Bilingual Associate, Life Service, you will be responsible for providing exceptional customer service to clients over the phone, answering their insurance-related questions and concerns.

Key Responsibilities
  • Effectively answer inbound calls related to policy updates, management, and reporting for life and health policy owners and brokers.
  • Respond to email inquiries from clients and brokers regarding their policies.
  • Provide insurance assistance to clients based on their needs and requirements.
  • Analyze and report policy information in a timely and accurate manner.
  • Exhibit a positive and professional client experience with every interaction, resolving concerns and escalating as necessary.
  • Demonstrate a solid understanding of insurance policies and communicate effectively with clients and brokers.
  • Utilize procedures effectively during calls to provide seamless service.
Requirements
  • Bilingual, fluent in French and English.
  • Flexibility to work a variety of shifts, including evenings and weekends.
  • Excellent oral and written communication skills.
  • Strong attention to detail and problem resolution skills.
  • Demonstrated skills in providing world-class client service.
  • Ability to navigate multiple systems.
What We Offer
  • A Total Rewards program that includes flexible benefits, work/life balance, and career development opportunities.
  • Competitive pay and high-earning potential.
  • State-of-the-art software tools to boost productivity and grow your business.
  • Flexible work/life balance options.
About RBC

RBC is committed to supporting flexible work arrangements and creating an inclusive and equitable workplace for our employees. We strive to provide an accessible candidate experience for our prospective employees with different abilities.



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