Machine Monitoring Specialist

1 month ago


North Battleford, Canada Pattison Agriculture Full time

About the Role

Pattison Agriculture is seeking a highly skilled Machine Monitoring Specialist to join our team. As a key member of our service department, you will be responsible for providing centralized support functions to our locations.

Key Responsibilities

As a Machine Monitoring Specialist, you will:

  • Manage Expert Alerts for all locations, verifying accuracy through customer contact and creating work orders as needed.
  • Monitor Diagnostic Trouble Codes (DTCs) through the Machine Health dashboard, verifying accuracy and creating work orders as required.
  • Utilize various tools and resources, including Service Advisor Remote and Dealer Technical Assistance Center (DTAC), to verify Expert Alert and DTC accuracy.
  • Remotely push required equipment software as needed, working with customers and service departments to ensure success.
  • Ensure JD metrics of Machine Health Monitoring exceed goals.
  • Monitor Modular Telematics Gateway (MTG) movement within and out of the organization.

Additional Responsibilities

You will also be responsible for:

  • Managing NMQ Tooling needs across all locations.
  • Managing manufactured tooling requirements, working with locations and outside vendors to ensure weight-bearing tooling and lifting devices meet OHS standards.
  • Monitoring Connected Crane alerts and reporting to locations and Pattison AG Safety Manager.

Requirements

To be successful in this role, you will need:

  • Demonstrated outstanding customer service and communication skills.
  • Proven experience solving problems effectively.
  • Experience using computer software, including Microsoft Office and Dealer Business System.
  • Ability to self-manage and work independently.
  • Ability to write and speak effectively to individuals and groups.
  • Ability to analyze and interpret internal and external reports.
  • A valid driver's license.

Why Join Us?

Pattison Agriculture offers excellent benefits, competitive wages, in-house training, and learning opportunities. With over 18 locations across Saskatchewan and Manitoba, we have endless opportunities for you to grow and develop your career.



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