Machine Monitoring Specialist
1 month ago
About the Role
Pattison Agriculture is seeking a highly skilled Machine Monitoring Specialist to join our team. As a key member of our service department, you will be responsible for providing centralized support functions to our locations.
Key Responsibilities
As a Machine Monitoring Specialist, you will:
- Manage Expert Alerts for all locations, verifying accuracy through customer contact and creating work orders as needed.
- Monitor Diagnostic Trouble Codes (DTCs) through the Machine Health dashboard, verifying accuracy and creating work orders as required.
- Utilize various tools and resources, including Service Advisor Remote and Dealer Technical Assistance Center (DTAC), to verify Expert Alert and DTC accuracy.
- Remotely push required equipment software as needed, working with customers and service departments to ensure success.
- Ensure JD metrics of Machine Health Monitoring exceed goals.
- Monitor Modular Telematics Gateway (MTG) movement within and out of the organization.
Additional Responsibilities
You will also be responsible for:
- Managing NMQ Tooling needs across all locations.
- Managing manufactured tooling requirements, working with locations and outside vendors to ensure weight-bearing tooling and lifting devices meet OHS standards.
- Monitoring Connected Crane alerts and reporting to locations and Pattison AG Safety Manager.
Requirements
To be successful in this role, you will need:
- Demonstrated outstanding customer service and communication skills.
- Proven experience solving problems effectively.
- Experience using computer software, including Microsoft Office and Dealer Business System.
- Ability to self-manage and work independently.
- Ability to write and speak effectively to individuals and groups.
- Ability to analyze and interpret internal and external reports.
- A valid driver's license.
Why Join Us?
Pattison Agriculture offers excellent benefits, competitive wages, in-house training, and learning opportunities. With over 18 locations across Saskatchewan and Manitoba, we have endless opportunities for you to grow and develop your career.
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