Industrial Operations Specialist
3 weeks ago
Job Summary:
We are seeking a highly skilled Onsite Service Specialist to join our team at Grainger. As a key member of our operations team, you will be responsible for assisting in the pre-implementation and implementation process for new KeepStock installations, providing customer training, and performing data collection activities at customer sites.
Key Responsibilities:
- Perform machine breakdown and repair activities at customer sites.
- Implement territory work related to planning and execution of customer inventory projects.
- Collect and ensure accurate data related to inventory information at customer sites.
- Cover PTO for On Site Service Representatives and perform route-based responsibilities as needed.
- Handle escalations from OSR's, support system project implementation, and provide feedback to Supervisors on OSR's performance.
Requirements:
- High School diploma or equivalent.
- 3 years' experience in customer service or warehouse environment.
- Experience handling technical and operational issues.
- Ability to work independently and coordinate multiple projects simultaneously.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
- Background checks and drug screening may be required.
Benefits:
- Medical, dental, vision, and prescription drug coverage.
- PTO and up to 12 company holidays per year.
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program.
- Registered Retirement Savings Plan and Defined Contribution Pension Plan.
- Employee discounts and team member perks.
About Grainger:
We are a leading industrial distributor with operations in North America, Japan, and the United Kingdom. We are committed to providing value for customers, fostering an engaging culture for team members, and driving strong financial results. We are proud to be a Great Place to Work-Certified company and are looking for passionate individuals to join our team.
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