Gucci Client Advisor, Toronto Premium Outlet

3 weeks ago

Toronto, Ontario, Canada Gucci America Inc. Full time

Job Summary

The Gucci Client Advisor is a key role within Gucci America Inc., responsible for delivering exceptional customer service and driving sales growth. As a brand ambassador, you will be the face of Gucci, promoting the brand's philosophy and values to clients.

Key Responsibilities

  • Meet or exceed monthly and seasonal sales goals, enhancing and developing the business.
  • Provide an exceptional customer experience by exceeding client expectations, demonstrating an excellent knowledge of Gucci products and history.
  • Drive individual KPI goals by ensuring the highest level of customer service and quality of sales.
  • Capture meaningful customer data for future client development opportunities.
  • Maintain an active, accurate, and organized client book, contacting clients regularly and providing follow-up on sales or client requests.
  • Discuss general trends in the fashion world and developments in the luxury market with clients, showing passion for fashion and luxury products.
  • Work as a team player, fostering open and constructive communication to ensure a consistent and exceptional experience.
  • Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise.
  • Contribute to upholding the visual display of all products in accordance with Gucci visual standards.
  • Maintain a neat and organized understock and stock room.
  • Adhere to Gucci image standards and guidelines.
  • Follow all company policies and procedures.

Requirements

  • Bachelor's Degree preferred.
  • 3+ years of luxury fashion sales experience preferably in a similar role or customer service setting.
  • Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
  • Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously.
  • Strong organization and follow-up skills are essential.
  • Accuracy and attention to detail.
  • Candidate should be team-focused with a desire to collaborate effectively.
  • Ability to work in a fast-moving and dynamic environment.
  • High flexibility and ability to adapt to different customers.
  • Ability to work a flexible schedule based on business needs which includes evenings, weekends, and holidays.

Ways of Working

  • Execute the mission of the role with a radically client-centric mindset.
  • Approach activities and relationships with a methodology that promotes flat, connected, and fast ways of collaborative working.
  • Be relentlessly creative and approach challenges with an innovative mindset.
  • Demonstrate that everyone is an owner through thoughts, actions, and behaviors.

Behaviors to Amplify What We Do

  • Explore
    • Considerate Thinker
    • Sees the big picture and understands how own actions and decisions impact others and the organization as a whole.
  • Solutions Developer
    • Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions.
  • Deliver
    • Accountable Achiever
    • Actively gets things done, raising the bar for performance, and taking accountability for own actions.
  • Agile Advocate
    • Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals.
  • Connect
    • Connection Builder
    • Builds trust-based relationships across boundaries and encourages collaboration.
    • Adapts own style to communicate impactfully.
  • People Enabler
    • Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person's uniqueness.
  • Build
    • Continuous Learner
    • Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort.
  • Talent Builder
    • Provides constructive and ongoing feedback, coaches, and helps others to achieve their full potential.

Work Authorization

Qualified candidates must have the proper work authorization to work in Canada.

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at .

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

Job Type

Regular

Start Date

Schedule

Full time

Organization

Gucci America Inc.

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