Gucci Team Coordinator

2 weeks ago

Toronto, Ontario, Canada G Boutiques Inc. Full time

Job Summary

The Gucci Team Coordinator will provide overall store support to the front and back of house teams with various sales support, POS, inventory tasks, and administrative functions.

Key Responsibilities

  • Serve as a Gucci Ambassador by promoting the Gucci Values and Amplifiers, creating a branded, luxury client experience.
  • Support the team in the selling process, ensuring the highest level of client experience.
  • Assist Client Advisors in preparing for VIG client appointments, prepare consignments, and close transactions.
  • Provide dressing room support to Client Advisors and Clients.
  • Answer, direct, and transfer calls with exceptional professionalism.
  • Understand client needs to assist in escorting them to the proper department.
  • Interact with clients to ensure an elevated shopping experience.

POS and Inventory

  • Support with the packing and payment process.
  • Facilitate store transfer requests, charge sends, and product inquiries.
  • Accurately capture client data required to close transactions per company expectations.

General

  • Escalate all return and exchange paperwork to management on duty for receipt signatures.
  • Knowledgeable of all Gucci products and company policies, specifically on credit, sales, and customer service.

Requirements

  • Bachelor's Degree preferred.
  • At least 2 years of experience in luxury retail, hospitality, or customer service-related industry.
  • Experience operating a POS system, a plus.
  • Excellent interpersonal and communication skills.
  • Strong understanding of customer service needs and priorities.
  • Ability to multitask, with a strong attention to detail.
  • Familiar in Microsoft Word and Outlook.
  • Flexibility to work a retail schedule, including evenings, weekends, and holidays.

Ways of Working

  • Execute the mission of the role with a radically client-centric mindset.
  • Approach activities and relationships with a methodology that promotes flat, connected, and fast ways of collaborative working.
  • Be relentlessly creative and approach challenges with an innovative mindset.
  • Demonstrate that everyone is an owner through thoughts, actions, and behaviors.

Behaviors to Amplify What We Do

  • Explore
    • Considerate Thinker: Sees the big picture and understands how own actions and decisions impact others and the organization as a whole.
  • Solutions Developer
    • Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions.
  • Deliver
    • Accountable Achiever: Actively gets things done, raising the bar for performance, and taking accountability for own actions.
    • Agile Advocate: Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals.
  • Connect
    • Connection Builder: Builds trust-based relationships across boundaries and encourages collaboration.
    • Adapts own style to communicate impactfully.
  • People Enabler
    • Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person's uniqueness.
  • Build
    • Continuous Learner: Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort.
    • Talent Builder: Provides constructive and on-going feedback, coaches, and helps others to achieve their full potential.

Work Authorization

  • Qualified candidates must have the proper work authorization to work in Canada.

Accessibility

Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle.

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