Gucci Team Coordinator

2 months ago

Toronto, Ontario, Canada G Boutiques Inc. Full time

Job Summary

We are seeking a highly motivated and organized Gucci Team Coordinator to join our team at G Boutiques Inc. in Canada. As a key member of our store team, you will be responsible for providing exceptional customer service, supporting sales and operations, and maintaining a high level of store appearance.

Key Responsibilities

  • Provide a welcoming and friendly attitude to all clients, directing them to an available Client Advisor or Lead Client Advisor.
  • Support the team in the selling process, ensuring the highest level of client experience.
  • Assist Client Advisors in preparing for VIG client appointments, prepare consignments, and close transactions.
  • Provide dressing room support to Client Advisor and Client.
  • Answer, direct, and transfer calls with exceptional level of professionalism.
  • Understand client needs to assist in escorting them to the proper department.
  • Interact with clients to ensure an elevated shopping experience.
  • Support with the packing and payment process.
  • Facilitate store transfer requests, charge sends, and product inquiries.
  • Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information.
  • Assist the sales staff in pulling different styles and sizes from stock.
  • Support with store cycle counts, scheduled inventories, and reconciliation with direction from the Store Director/Team Manager – Operations.

Requirements

  • Bachelor's Degree preferred.
  • At least 2 years of experience in luxury retail, hospitality, or customer service-related industry.
  • Experience operating a POS system, a plus.
  • Excellent interpersonal and communication skills.
  • Strong understanding of customer service needs and priorities.
  • Ability to multitask, with a strong attention to detail.
  • Familiar in Microsoft Word and Outlook.
  • Flexibility to work a retail schedule, which will include evenings, weekends, and holidays.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A fun and inclusive team culture.

How to Apply

If you are a motivated and organized individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and a cover letter, to us. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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