Tim Hortons Team Lead

1 week ago


Charlottetown, Prince Edward Island, Canada Dexterra Full time
Job Overview

We are seeking a highly motivated and experienced Team Lead to join our team at the University of PEI Tim Hortons location. As a Team Lead, you will play a key role in ensuring the success of our restaurant by leading a team of staff, providing exceptional customer service, and maintaining high standards of quality and safety.

Key Responsibilities
  • Leadership and Team Management
    • Lead and motivate a team of staff to achieve sales and customer satisfaction goals
    • Develop and implement strategies to improve team performance and productivity
  • Customer Service
    • Provide exceptional customer service to ensure customer satisfaction and loyalty
    • Respond to customer complaints and concerns in a professional and courteous manner
  • Quality and Safety
    • Maintain high standards of quality and safety in all aspects of restaurant operations
    • Ensure compliance with health and safety regulations and company policies
  • Cash Handling and Inventory Management
    • Manage cash handling and inventory procedures to minimize losses and maximize profits
    • Monitor and control inventory levels to ensure adequate stock and minimize waste
Requirements
  • Experience
    • Previous experience working in a fast-paced food service environment
    • 2 years of supervisory experience
  • Skills
    • Excellent communication and leadership skills
    • Ability to work well under pressure and meet deadlines
    • Basic math skills and accuracy with cash handling
What We Offer
  • Competitive Compensation and Benefits
  • Opportunities for Career Advancement
  • A Fun and Dynamic Work Environment


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