Customer Relationship Manager

1 week ago


Edmonton, Alberta, Canada West Edmonton Mall Full time

The Customer Relationship Manager at West Edmonton Mall will play a pivotal role in fostering positive relationships between tenants and management.

Key Responsibilities:

  • Develop and maintain strong working relationships with retail tenants, addressing daily inquiries and requests while maintaining open communication channels.
  • Oversee and enforce all mall/tenant policies and regulations, maintaining detailed records and logs of tenant interactions.
  • Utilize conflict resolution and multi-tasking skills to effectively handle various problems and challenges within the shopping center.
  • Ensure mall tenants adhere to mall standards in common areas and back hallways, creating a clean and presentable shopping environment for guests.
  • Respond to tenant inquiries and complaints, ensuring positive resolutions are reached.
  • Other responsibilities as required.

Requirements:

  • Two to three years of experience in retail property management or a related project management position.
  • Post-secondary diploma in business administration or project management.
  • Advanced skill set in Microsoft Office applications.
  • Ability to communicate electronically in various modes, including texting, email, and instant messaging.
  • Self-driven with minimal supervision, adhering to broad task-based goals and objectives.
  • Exceptional organizational, multi-tasking, and interpersonal communication skills.

Terms of Employment:

  • This is a full-time position with occasional on-call work, Monday through Friday.
  • This is a salaried position based on experience and qualifications.
  • Must be able to pass a basic security clearance.


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