Hotel Operations Manager

4 weeks ago


Nisku, Alberta, Canada Coast Nisku Inn & Conference Centre Full time
Job Title: Hotel Operations Manager

We are seeking a highly skilled Hotel Operations Manager to join our team at Coast Nisku Inn & Conference Centre. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities:
  • Develop and Implement Policies and Procedures: Create and enforce policies and procedures to ensure efficient hotel operations, guest satisfaction, and compliance with industry standards.
  • Staff Management: Recruit, train, and supervise a team of front desk staff, ensuring they have the skills and knowledge to provide exceptional guest service.
  • Front Desk Duties: Perform front desk duties, including check-in, check-out, and guest services, ensuring a seamless and welcoming experience for our guests.
  • Financial Management: Prepare and manage budgets, monitor revenues and expenses, and make informed decisions to drive business growth.
  • Marketing and Promotion: Develop and implement marketing plans to increase occupancy rates and drive revenue growth.
  • Guest Relations: Address customer complaints and concerns in a professional and courteous manner, ensuring guest satisfaction and loyalty.
  • Work Schedules: Establish and manage work schedules to ensure adequate staffing levels and efficient hotel operations.
Requirements:
  • Education: College/CEGEP degree in a related field.
  • Experience: 2 years to less than 3 years of experience in hotel operations or a related field.
  • Computer and Technology Skills: Proficient in MS Word and MS Excel.
  • Work Conditions and Physical Capabilities: Ability to work in a fast-paced environment, work under pressure, and maintain a high level of physical fitness.
  • Financial Benefits: Bonus, permanent work term, and 32-35 hours per week.
  • Work Language: English.


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