Customer Service Representative

3 days ago

Burnaby, British Columbia, Canada BMO Full time

Application Deadline:

03/30/2025

Address:

6035 Silver Drive

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Identifies customer needs and initiates referrals to BMO colleagues.
  • Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
  • Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
  • Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer's experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
  • Contributes to business results and the overall experience delivered in the branch.
  • May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes standardized tasks under supervision.
  • Performs initial problem solving within given rules/limits & escalates when required.
  • Broader work or accountabilities may be assigned as needed.

    Qualifications:

  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers' individual needs.
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
  • Highly skilled at helping people who don't find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
  • Projects a professional presence.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • A focus on delivering a personal experience to customers.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic knowledge learned on the job.
  • Verbal & written communication skills - Basic (in business environment).
  • Organization skills - Basic (in business environment).
  • Collaboration & team skills - Basic (in business environment).

Salary:

$33, $44,

Pay Type:

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

  • Customer Service Representative

    4 weeks ago

    Burnaby, British Columbia, Canada Moonshot Marketing Full time

    Moonshot Marketing is a forward-thinking marketing and sales company with a mission to stay ahead in an ever-evolving market. Our values center around continuous improvement, connecting clients with their audiences in meaningful ways, and achieving measurable growth through unmatched expertise and professionalism If you are someone who thrives on human...

  • Customer Service Representative

    2 weeks ago

    Burnaby, British Columbia, Canada Moonshot Marketing Full time

    Moonshot Marketing is a forward-thinking marketing and sales company with a mission to stay ahead in an ever-evolving market. Our values center around continuous improvement, connecting clients with their audiences in meaningful ways, and achieving measurable growth through unmatched expertise and professionalism If you are someone who thrives on human...

  • Customer Service Representative

    2 weeks ago

    Burnaby, British Columbia, Canada Moonshot Marketing Full time

    Moonshot Marketing is a forward-thinking marketing and sales company with a mission to stay ahead in an ever-evolving market. Our values center around continuous improvement, connecting clients with their audiences in meaningful ways, and achieving measurable growth through unmatched expertise and professionalismIf you are someone who thrives on human...

  • Customer Service Representative

    2 weeks ago

    Burnaby, British Columbia, Canada Vancouver Handyman Services Full time

    Handyman Connection is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast-paced local office of an International Franchise with an opening for a full-time Customer Service Representative. Our customers are seeking additional office support for our...

  • Customer Service Representative

    7 days ago

    Burnaby, British Columbia, Canada Bank of Montreal Full time

    Customer Service RepresentativeApply locations: Surrey, BC, CANTime type: Part timePosted on: Posted 3 Days AgoJob requisition id: R240030879Application Deadline: 12/21/2024Address: 7488 King George Hwy, #110,160Job Family Group: Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides...

  • Customer Service Representative

    4 days ago

    Burnaby, British Columbia, Canada Newcomernavigation Full time

    At Newcomer Navigation, we're committed to delivering exceptional customer service at our retail postal outlets. Our team members play a vital role in providing a warm and welcoming experience for all customers.Key Responsibilities:Provide excellent customer service and positively engage with all customers.Maintain a neat and organized checkout area.Greet...

  • Customer Service and Sales Representative

    2 days ago

    Burnaby, British Columbia, Canada Pure Lifestyle Inc. Full time

    Job Description Job Description We are committed to delivering exceptional customer experiences and driving growth through innovative sales strategies. We are looking for an enthusiastic and results-driven Customer Service and Sales Representative to join our dynamic team in Richmond, British Columbia. If you're passionate about providing outstanding service...

  • Customer Service Representative

    2 weeks ago

    Burnaby, British Columbia, Canada Burnaby Full time

    The goal of the City of Burnaby and its employees is to consistently deliver first class service to our community. With this in mind, we hire people who share the same passion, those with the drive and determination to grow with and contribute to our already exceptional team. People like youWe are looking for compassionate and experienced police...

  • Customer Service Representative

    2 weeks ago

    Burnaby, British Columbia, Canada FortisBC Full time

    Customer Service RepresentativeLocation: Burnaby, BC, CAAffiliation: MoveUp Customer ServiceEmployment Status: Unscheduled Part-Time RegularSalary: $21.73Workplace Flexibility: NoPosting End Date: Open until filledAs the province's largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas,...

  • Customer Service Representative

    2 days ago

    Burnaby, British Columbia, Canada GreenBC Network Full time

    Job Description Job Description Location: Burnaby, BC   Category: Customer Service and Support Sales and MarketingJob Type: Full TimeWe are looking for an ENTRY-LEVEL Marketing/Sales/Customer Service Representatives tojoin our team You will be responsible for overseeing marketing policies and programs, as wellas identify areas of improvement to increase...

  • Customer Service Representative

    3 days ago

    Burnaby, British Columbia, Canada Focus Acquisitions Full time

    ​​​​​We are seeking a Customer Service Representative to join our dynamic team.In this role, you will be the primary point of contact for our clients, ensuring they receive exceptional service and support.You will leverage your skills in customer relationship management to enhance client satisfaction.The ideal candidate will possess a strong...

  • Rogers Customer Service Sales Representative

    2 days ago

    Burnaby, British Columbia, Canada Moonshot Marketing Full time

    Job Description Job Description We are committed to delivering exceptional customer service while representing one of Canada's most trusted telecommunications brands. As an Authorized Rogers Representative, we take pride in helping customers stay connected by providing personalized solutions that fit their needs.We are seeking a customer-focused,...

  • Customer Credit Service Representative

    5 days ago

    Burnaby, British Columbia, Canada Standard Building Supplies Ltd. Full time

    We are Standard Building Supplies Ltd., a leading lumber and building supply company. We are committed to providing excellent customer service and building strong relationships with our clients.This is an exciting opportunity to join our team as a Customer Credit Service Representative. As a key member of our Credit & Collections Department, you will play a...

  • Customer Service Sales Representative

    3 days ago

    Burnaby, British Columbia, Canada Moonshot Marketing Full time

    We offer innovative marketing strategies that prioritize human connections and meaningful interactions.Our tailored, results-oriented approaches focus on building lasting relationships through personalized customer engagement and client acquisition.We create comprehensive strategies that resonate with audiences and help establish strong connections through...

  • Customer Service Representative

    1 week ago

    Burnaby, British Columbia, Canada Cansel Full time

    About Us: We are a dynamic and innovative company dedicated to enhancing our customers' experiences and driving sales growth. We are looking for a motivated and proactive individual to join our team as a Customer Service Representative. This role is perfect for someone who enjoys interacting with customers, has a knack for sales, and excels in...

  • Customer Service Representative

    3 weeks ago

    Burnaby, British Columbia, Canada Cansel Full time

    About Us: We are a dynamic and innovative company dedicated to enhancing our customers' experiences and driving sales growth. We are looking for a motivated and proactive individual to join our team as a Customer Service Representative. This role is perfect for someone who enjoys interacting with customers, has a knack for sales, and excels in administrative...

  • Customer Service Representative

    3 days ago

    Burnaby, British Columbia, Canada Cansel Full time

    About Us: We are a dynamic and innovative company dedicated to enhancing our customers' experiences and driving sales growth. We are looking for a motivated and proactive individual to join our team as a Customer Service Representative. This role is perfect for someone who enjoys interacting with customers, has a knack for sales, and excels in...

  • Customer Service Sales Representative

    2 weeks ago

    Burnaby, British Columbia, Canada Moonshot Marketing Full time

    At Moonshot Marketing we offer innovative marketing strategies that prioritize human connections and meaningful interactions. Our tailored, results-oriented approaches focus on building lasting relationships through direct, face-to-face engagement and client acquisition. We create comprehensive strategies that resonate with audiences and help establish...

  • Specialist, Customer Service Representative

    6 days ago

    Burnaby, British Columbia, Canada RXO, Inc. Full time

    Specialist, Customer Service RepresentativeRequisition Id: 362672Location: Burnaby, British Columbia, CA, V5C 5J4Accelerate your career at RXO.RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge....

  • Customer Service Representative Expert

    4 days ago

    Burnaby, British Columbia, Canada RXO, Inc. Full time

    Company Overview\RXO, Inc. is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.\Salary Range\The...