Customer Service Representative

3 days ago


Burnaby, British Columbia, Canada Cansel Full time

About Us: We are a dynamic and innovative company dedicated to enhancing our customers' experiences and driving sales growth. We are looking for a motivated and proactive individual to join our team as a Customer Service Representative. This role is perfect for someone who enjoys interacting with customers, has a knack for sales, and excels in administrative tasks.

Responsibilities:

Strategic Sales:


• Research and understand customer needs to make product and service recommendations.


• Conduct outbound telephone sales and maintain email correspondence.


• Participate in strategic account sales programs.


• Effectively sell the full consumable portfolio of Cansel offerings, maximizing cross-selling opportunities.

Business Development:


• Perform remote sales business development using an existing customer portfolio.


• Explore new growth opportunities to meet or exceed revenue targets.


• Manage existing accounts to achieve forecasted revenue targets.


• Collaborate with the Sales Team on campaign-based projects.


• Work closely with Outside Sales Professionals to ensure seamless operations.


• Maintain excellent customer service relations and diligently record activities in Salesforce and SAP.

Customer Service Team Duties:


• Answer phones, enter orders, transfer calls, and create leads.


• Assist walk-in customers and handle e-commerce chat inquiries.


• Create work orders and rental requests and manage returns.


• Process payments for in-store transactions and coordinate with the A/R team for others.


• Monitor customer pickups and contact customers as needed.


• Enter customer orders and respond to various inboxes.


• Handle RMAs for returned products and monitor billing due lists.


• Maintain a tidy branch and assist in facility-related tasks.


• Respond to NPS surveys, monitor/respond to clients on ecommerce chat, and escalate issues.


• Stock showrooms, perform daily inventory cycle counts, and manage shipping/receiving tasks when required.

Qualifications:


• 1-3 years of experience in sales and customer service.


• A strong desire and genuine interest in our customers' business.


• A robust ambition to meet and exceed revenue targets.


• The ability to foster strong workplace relationships and create a positive work environment.


• Proactive, autonomous, and results-driven with strong troubleshooting skills.


• Excellent customer service, interpersonal communication, and telephone skills.


• An energetic and highly motivated individual who can work well within a team and independently with minimal supervision.


• The ability to multi-task, prioritize work activities appropriately, and stay calm and upbeat, even in fast-paced situations.

Why Join Us:


• Opportunity to work in a collaborative and supportive environment.


• Competitive salary and benefits package.


• Room for growth and professional development.


• Be part of a company that values innovation and customer satisfaction.

If you are passionate about customer service, sales, and administrative tasks, and are looking for a role that offers variety and growth, we would love to hear from you



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