IT Operations Specialist

2 hours ago


Burnaby, British Columbia, Canada Procon Mining & Tunnelling Ltd. Full time
Job Title: IT Operations Specialist

Procon Mining and Tunnelling Ltd. is a leading mine development contractor in North America, specializing in underground mine development, contract mining, and civil tunneling. We are seeking a highly motivated and experienced IT Operations Specialist to join our IT department.

Job Summary:

The IT Operations Specialist will be responsible for providing Tier 1 and 2 level support for all IT-related queries from local and remote Procon employees. This includes maintaining and supporting internal and third-party software packages, building and deploying technology to automate maintenance, security, and deployment processes, and conducting on-site and remote maintenance or support.

Responsibilities:
  • Provide technical support for OS, software, hardware, mobile, and network issues
  • Build and maintain images for laptops and workstations
  • Maintain and support internal and third-party software packages
  • Build and deploy technology to automate maintenance, security, and deployment processes
  • Conduct on-site and remote maintenance or support
  • Research and resolve problems within the scope of responsibility
  • Create or update accurate technical support documentation
Qualifications:
  • Bilingual position requiring English and French
  • Minimum 3 years of experience in IT Operations Specialist role
  • College Diploma or University degree in Computer Science or related field
  • Previous working knowledge of Windows 10 & 11, Windows Servers 2016 or 2019, Active Directory & O365, Networking, Multi Function Printers, IOS and Android, ITIL v4 Foundation, A+ certification, Network+, or Sec+
  • Excellent communication skills, written and verbal
  • Strong documentation and customer service skills
  • Strong attention to detail with the ability to prioritize, manage time, meet deadlines, multi-task, while working in a fast-paced environment
What We Offer:
  • Competitive compensation range between $60,000 - $75,000 per year based on experience, skills, and qualifications
  • Group RRSP
  • Vacation
  • Leading Extended Health Care benefits
  • Employee Assistance Program
  • Ability to develop your career alongside industry leaders
  • Opportunity to create change within the workplace
  • A positive and driven work environment

Procon values diversity, equity, and inclusion and is an equal opportunity employer. We welcome all qualified applicants and encourage Indigenous and minority groups to apply.



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