IT Operations Specialist
2 hours ago
Procon Mining and Tunnelling Ltd. is a leading mine development contractor in North America, specializing in underground mine development, contract mining, and civil tunneling. We are seeking a highly motivated and experienced IT Operations Specialist to join our IT department.
Job Summary:The IT Operations Specialist will be responsible for providing Tier 1 and 2 level support for all IT-related queries from local and remote Procon employees. This includes maintaining and supporting internal and third-party software packages, building and deploying technology to automate maintenance, security, and deployment processes, and conducting on-site and remote maintenance or support.
Responsibilities:- Provide technical support for OS, software, hardware, mobile, and network issues
- Build and maintain images for laptops and workstations
- Maintain and support internal and third-party software packages
- Build and deploy technology to automate maintenance, security, and deployment processes
- Conduct on-site and remote maintenance or support
- Research and resolve problems within the scope of responsibility
- Create or update accurate technical support documentation
- Bilingual position requiring English and French
- Minimum 3 years of experience in IT Operations Specialist role
- College Diploma or University degree in Computer Science or related field
- Previous working knowledge of Windows 10 & 11, Windows Servers 2016 or 2019, Active Directory & O365, Networking, Multi Function Printers, IOS and Android, ITIL v4 Foundation, A+ certification, Network+, or Sec+
- Excellent communication skills, written and verbal
- Strong documentation and customer service skills
- Strong attention to detail with the ability to prioritize, manage time, meet deadlines, multi-task, while working in a fast-paced environment
- Competitive compensation range between $60,000 - $75,000 per year based on experience, skills, and qualifications
- Group RRSP
- Vacation
- Leading Extended Health Care benefits
- Employee Assistance Program
- Ability to develop your career alongside industry leaders
- Opportunity to create change within the workplace
- A positive and driven work environment
Procon values diversity, equity, and inclusion and is an equal opportunity employer. We welcome all qualified applicants and encourage Indigenous and minority groups to apply.
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