Academic Programs Coordinator

3 weeks ago

Toronto, Ontario, Canada University of Toronto Full time

About the Role:

The University of Toronto is seeking a highly skilled and experienced Academic Programs Coordinator to join our team. In this role, you will provide oversight and leadership for the graduate programs in the Department of Leadership, Higher and Adult Education (LHAE).

Key Responsibilities:

  • Oversee day-to-day operational needs and service delivery requirements of programs
  • Plan and implement academic and instructional program scheduling for the department
  • Stay informed on changes to courses, program requirements, policies, and procedures
  • Determine logistical details required for the execution of admissions processes
  • Advise students on financial aid matters, bursaries, budgeting, and personal financial management
  • Analyze service delivery and/or internal processes and recommend improvements
  • Build and strengthen relationships with stakeholders and partners of strategic importance
  • Plan and estimate financial resources required for programs and/or projects

Requirements:

  • Bachelor's Degree or acceptable combination of equivalent experience
  • Minimum five (5) years of recent and related experience providing program administration for a graduate program in a post-secondary environment
  • Demonstrated experience providing academic advising to current and prospective graduate students
  • Experience working directly with students to provide program and student services information
  • Experience providing program administration, including administering fee deferrals, course enrollment, timetabling, course evaluations, grades, final exams, and petitions
  • Experience analyzing and making recommendations on awards and scholarships, and graduate funding packages
  • Experience administering the graduate admissions process, including evaluating applications and credentials, recommending applications for referral, tracking application status, maintaining records, generating and sending letters
  • Experience advising faculty on appropriate graduate academic guidelines and procedures, and maintaining workflows
  • Experience developing and delivering student recruitment presentations, and updating content on websites and in student handbooks
  • Experience working with and interpreting University of Toronto, School of Graduate Studies guidelines and procedures
  • Experience creating and maintaining databases, and experience extracting, analyzing, and arranging relevant information in reports to inform decision making
  • Advanced skills in ROSI, ROSI Express, Quercus, Slate, eMarks, or similar student systems to enter data, retrieve information, and generate reports
  • Proficiency in Office 365 suite (Word, Excel, PowerPoint, Outlook, OneDrive) and SharePoint
  • Proven understanding and application of equity, diversity, and inclusion theories as applicable for post-secondary students
  • A strong customer service orientation, and effective interpersonal skills to deal with students, staff, and faculty with professionalism and tact
  • Demonstrated ability to organize work and establish priorities in a flexible way, and successfully meet deadlines with competing priorities and interruptions
  • Ability to take initiative and work proactively, with demonstrated experience recommending process and workflow improvements

What We Offer:

  • A dynamic and inclusive learning community
  • Opportunities for professional growth and development
  • A comprehensive benefits package
  • A competitive salary range

How to Apply:

Please submit your application, including your resume and cover letter, to [insert contact information].

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