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Bilingual Customer Success Specialist

2 months ago

Burlington, Ontario, Canada Port 443 Inc. Full time

About Us

Port 443 Inc. is a dynamic and innovative company that values collaboration and customer satisfaction. We are seeking a highly skilled and multilingual Customer Success Specialist to join our team.

About You

We are looking for a people person who is friendly, patient, and willing to help teammates. You should be flexible, a strong communicator, and able to explain complex concepts with simplicity and clarity. You should also have an eye for detail and a good sense of humor.

You've Got:

  • Exceptional written and verbal communication skills in both Spanish and English
  • 2+ years of experience working as a customer success specialist
  • Technical knowledge to troubleshoot, investigate, and think outside the box
  • A positive customer-centric mindset
  • An abundance of patience and empathy
  • Ideas We want someone who is excited to share their thoughts and suggestions with the team

Your Responsibilities

  • Translating our products and marketing material into Spanish as we explore entering new markets
  • Communicating with customers to understand their needs and provide solutions
  • Holding 1-on-1 onboarding sessions and product demos for new members
  • Recording and responding to customer feedback in a timely fashion
  • Maintaining an enthusiastic and dedicated approach to understanding customer needs
  • Educating customers on the full value of our products and services
  • Serving as the voice of the customer and providing internal feedback on how we can better serve them
  • Working closely with the development team to identify bugs and track feature requests
  • Representing Port 443 Inc. at trade shows and events