Service Technician

3 weeks ago

Niagara Falls, Ontario, Canada PALFINGER AG Full time

Job Summary:

We are seeking a skilled Service Technician to join our team at PALFINGER AG. As a Service Technician, you will be responsible for troubleshooting and repairing crane electric, electronic, and hydraulic systems. You will also provide technical support to dealers and service partners, and work closely with our operations department to resolve market service issues.

Key Responsibilities:

  • Troubleshoot and repair crane electric, electronic, and hydraulic system issues.
  • Provide technical support to dealers and service partners.
  • Work closely with our operations department to resolve market service issues.
  • Regular on-site service visits with dealers and service partners.
  • Travel for on-site service partner support, repairs, and troubleshooting.
  • Provide basic service training to our dealers and service partners.
  • Build sustainable and good working relationships with our dealers and service partners.
  • Follow up with dealers and service partners on key service issues.
  • Liaison with design contacts in Europe to report issues and work together to resolve market service issues.
  • Work closely with training staff to provide feedback from market service issues.
  • Planned service visits to dealers and service partners as a support role.
  • Support similar product lines with after-sales service support as a backup role.

Requirements:

  • Technical training and education in mechanical, electrical, or hydraulics would be an asset.
  • 5+ years of experience in the areas of mechanical, hydraulic, and electrical systems.
  • Experience working with Palfinger Knuckle Boom Cranes would be an asset.
  • Strong technical knowledge with the ability to read and understand technical specifications, diagrams, and installation manuals.
  • Ability and willingness to travel within the Region North America and to PALFINGER headquarters in Europe.
  • Must be well organized, a self-starter, and career-minded individual.
  • Must have excellent communication and customer service skills and be able to professionally represent the company in the field.
  • Strong computer skills and proficient in MS Office products.
  • Ability to work an entire shift in an office, hot, and/or cold industrial manufacturing environments.
  • Ability to stand, walk, climb, balance, kneel, crouch, crawl, and sit.
  • Ability to use hands/fingers to feel or handle equipment/tools.
  • A second language skill (German, Spanish, or French) could be an asset.

What We Offer:

  • Competitive compensation.
  • RRSP with Company match up to 4% of base wage.
  • Medical, dental, vision, life, accidental death, and dismemberment insurance, and long-term disability.
  • Employee/Family Assistance Program and Health Care Spending Account benefit.
  • Paid Company vacation.
  • Opportunity for continuous learning and career growth.
  • This is a full-time job with a working schedule of Monday to Friday.

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