Service Technician

6 days ago

Niagara Falls, Ontario, Canada PALFINGER AG Full time

Your Responsibilities:

  • Utilize expertise in mechanical, electrical, and hydraulic systems to troubleshoot and resolve complex issues with crane equipment.
  • Collaborate with internal departments to provide comprehensive support and ensure seamless operations.
  • Interface with the operations department to address market issues and provide valuable feedback.
  • Conduct regular on-site service visits to dealers and partners, fostering strong relationships and ensuring optimal performance.
  • Travel extensively for on-site support, repairs, and training, utilizing strong communication skills to represent the company effectively.
  • Deliver technical training and education to dealers and partners, promoting knowledge sharing and best practices.
  • Develop and maintain strong working relationships with dealers and partners, ensuring their success and satisfaction.
  • Provide follow-up support and address key service issues in a timely and professional manner.
  • Liaise with design contacts in Europe to report issues and collaborate on resolutions.
  • Work closely with training staff to provide feedback and insights on market service issues.

Your Qualifications:

  • A degree in mechanical, electrical, or hydraulic engineering would be beneficial.
  • At least 5 years of experience in mechanical, hydraulic, and electrical systems is required.
  • Familiarity with Palfinger Knuckle Boom Cranes is an asset.
  • Strong technical knowledge, including the ability to read and understand technical specifications, diagrams, and installation manuals.
  • Ability to travel within the Region North America and to PALFINGER headquarters in Europe.
  • Must be well-organized, a self-starter, and career-minded.
  • Excellent communication and customer service skills are essential.
  • Proficient in MS Office products and able to work in a variety of environments.
  • Ability to stand, walk, climb, balance, kneel, crouch, crawl, and sit for extended periods.
  • Strong computer skills and ability to use hands/fingers to feel or handle equipment/tools.
  • A second language skill (German, Spanish, or French) could be an asset.

What We Offer:

  • Competitive compensation and benefits package.
  • RRSP with Company match up to 4% of base wage.
  • Medical, dental, vision, life, accidental death, and dismemberment insurance, and long-term disability.
  • Employee/Family Assistance Program and Health Care Spending Account benefit.
  • Paid Company vacation.
  • Opportunity for continuous learning and career growth.
  • This is a full-time job with a working schedule of Monday to Friday.

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