Service Technician

4 weeks ago


Niagara Falls, Ontario, Canada PALFINGER AG Full time

Job Summary:

We are seeking a highly skilled Service Technician to join our team at PALFINGER AG. As a key member of our service team, you will be responsible for providing technical support and maintenance services for our crane equipment.

Key Responsibilities:

  • Troubleshoot complex issues with crane electric, electronic, and hydraulic systems.
  • Interface with other departments to ensure seamless communication and support.
  • Provide on-site service visits and training to dealers and service partners.
  • Travel for on-site service partner support, repairs, and troubleshooting.
  • Develop and maintain strong relationships with dealers and service partners.
  • Collaborate with design contacts in Europe to resolve market service issues.
  • Work closely with training staff to provide feedback on market service issues.
  • Support similar product lines with after-sales service support.

Requirements:

  • Technical training and education in mechanical, electrical, or hydraulics.
  • 5+ years of experience in mechanical, hydraulic, and electrical systems.
  • Strong technical knowledge and ability to read technical specifications.
  • Ability to travel within the Region North America and to PALFINGER headquarters in Europe.
  • Excellent communication and customer service skills.
  • Strong computer skills and proficiency in MS Office products.

What We Offer:

  • Competitive compensation.
  • RRSP with Company match up to 4% of base wage.
  • Medical, dental, vision, life, accidental death, and dismemberment insurance.
  • Employee/Family Assistance Program and Health Care Spending Account benefit.
  • Paid Company vacation.
  • Opportunity for continuous learning and career growth.

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