Hotel Operations Manager

4 weeks ago


Claresholm, Canada Wilshire inn hotel Full time
Hotel Manager Job Description

We are seeking a highly skilled and experienced Hotel Manager to join our team at Wilshire Inn Hotel. The successful candidate will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional customer service, and driving business growth.

Key Responsibilities:
  • Operations Management: Develop and implement policies and procedures to ensure smooth hotel operations, including front desk duties, guest services, and customer service.
  • Staff Management: Recruit, train, and supervise staff to ensure excellent service delivery and high staff morale.
  • Marketing and Sales: Implement marketing activities to increase occupancy rates and revenue, and establish relationships with local businesses and organizations.
  • Financial Management: Manage hotel finances, including budgeting, forecasting, and cost control.
  • Customer Service: Ensure exceptional customer service, responding to guest complaints and concerns in a professional and timely manner.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in hotel management or a related field.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving skills.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional development.
  • Collaborative Work Environment: A collaborative and supportive work environment.


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