Store Manager

4 days ago

Repentigny, Quebec, Canada Pandora Full time

About the Role:

The Store Manager will be the ultimate Pandora brand ambassador, fully immersed in our culture, product, and customer experience. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside the team to drive sales.

Key Responsibilities:

  • Coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates to deliver exceptional customer experiences and exceed sales targets.

  • Establish a high-performance selling environment that creates moments and exceeds shopper expectations, delivering unforgettable experiences every time.

  • Embrace opportunities and soar beyond commercial targets and KPI expectations, setting new records and achieving remarkable success.

  • Build, coach, and inspire a team of talented individuals, fostering a sense of accountability for both individual and store performance.

  • Partner with the Divisional Sales Manager and Human Resource Generalist to identify and resolve potential performance issues and policy violations.

  • Utilize expertise across divisions of responsibility (talent, brand, operations, and fan experience) to guarantee timely implementation of visual merchandising directives, efficient operational processes, and continuous talent growth and development.

Requirements:

  • Demonstrate results-oriented leadership with at least 3-5 years of experience as a Store Manager in a high-performance selling environment.

  • Develop a sense of care in communication skills, both written and verbal, with the ability to charm and captivate an audience.

  • Exhibit business acumen and analytical thinking to deliver positive results.

  • Show talent in recruiting, retaining, and developing exceptional teams, with a focus on succession planning and internal mobility.

  • Be proficient in Microsoft Office Suite, KWI, POS systems, and applicant tracking systems.

  • Be at least 18 years old and provide proof of identity and eligibility to work.

Benefits:

  • Robust compensation package including base + bonuses, a K plan to help secure financial future.

  • Extensive benefits including medical, dental, vision, short/long-term disability, basic life and AD&D, anniversary gift cards, and product discounts.

  • Growth and development opportunities through learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement, and more.

  • PTO package including vacation, personal, sick, birthday, celebration days, and paid holidays.

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