AWS Enterprise Support Leader

2 weeks ago


Old Toronto, Canada Amazon Full time
Lead Strategic Cloud Solutions

Ambitious professionals are invited to drive the adoption and use of AWS services for forward-thinking organizations.

About the Role:

We seek a skilled Technical Account Manager (TAM) to represent AWS within a customer's environment, driving discussions with senior leadership regarding incidents, trade-offs, support, and risk management.

The ideal candidate will have 3+ years of technical engineering experience and expertise in operational parameters and troubleshooting for multiple distributed systems environments.

In this role, you will provide strategic technical guidance, help craft and execute strategies to drive our customers' adoption and use of AWS services, and proactively keep your customers' AWS environments operationally healthy.

Responsibilities:

  1. Craft and execute strategies to drive our customers' adoption and use of AWS services
  2. Provide advocacy and strategic technical guidance to help plan and build solutions using best practices
  3. Proactively keep your customers' AWS environments operationally healthy
  4. Represent AWS within a customer's environment, driving discussions with senior leadership

Requirements:

  • 3+ years of technical engineering experience
  • Experience with operational parameters and troubleshooting for three or more distributed systems environments
  • Bachelor's degree
  • Experience with AWS services or other cloud offerings

What We Offer:

This is an exceptional opportunity to be at the forefront of innovation while representing AWS to our customers. Amazon offers competitive compensation and benefits packages to its employees, including a salary range of $120,000 - $180,000 per year, based on location and experience.



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