Hotel General Manager

2 weeks ago

Amherst, Canada Comfort Inn Amherst Full time

The Opportunity:

General Manager - Hotel Operations

Reports to: Director, Regional Operations

The Company:

Comfort Inn Amherst is a leading hospitality company with a portfolio of over 90 hotels across Canada. Our management team oversees the day-to-day activities of almost 70 hotels, making us the largest independent operator of hotels in Canada.

Our mission is to deliver exceptional guest experiences and superior returns on quality hospitality investment. As a General Manager at Comfort Inn Amherst, you will have unrivaled opportunities and invaluable exposure to Canada's largest independently-owned and operated hotel portfolio.

The Role:

The General Manager is responsible for effectively managing and overseeing all aspects of the hotel operations, including guest relations, front desk, sales, housekeeping, maintenance, product quality, accounting, team building, and staff development. Directs and coordinates activities of the hotel to obtain efficiency and maximize profits by performing duties personally or through direct reports.

Key Responsibilities:

  • Manage all aspects of the business, including financial success, budgeting, forecasting, yield, and revenue management.
  • Develop, prepare, execute, and achieve financial goals, including sales and marketing plans.
  • Manage all sources of revenue, maintain fair market share, and focus on maintaining established cost and quality standards, maximizing profits, developing and retaining employees, and exceeding guest expectations.
  • Responsible for the development and execution of business plans, including sales and marketing strategies.
  • Leadership and management of all departments and employees, overseeing day-to-day operations, controlling purchases and inventories.
  • Represent the hotel in appropriate hotel, tourism, and business associations, responsible for strong community involvement.
  • Create an environment that ensures 100% Guest Satisfaction.
  • Communicate, promote, implement, and maintain all Brand and management group policies, procedures, and standards throughout the hotel to both employees and guests.
  • Ensure that all appropriate systems and controls are in place to produce accurate monthly financial reports that clearly explain operational effectiveness, trends, and variances.
  • Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints, initiating corrective action when required.
  • Recruit, supervise, coach, discipline, and evaluate direct reports.
  • Protect the hotel and its assets through enforcing and maintaining a preventive maintenance program, resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards.

Competencies We Are Seeking:

  • Minimum 5 years hospitality managerial experience in a larger full-service accommodation establishment.
  • Proven leadership, entrepreneurial, and decision-making skills.
  • Ability to interact and coach all levels of management and staff in a professional manner.
  • Experience in staff management: recruitment, training, and motivation.
  • Background in the development and execution of business, marketing, and sales plans and operating budgets.
  • Proven track record in revenue management, exceeding market share and sales targets.
  • Above-average proficiency/familiarity with computerized systems.
  • Ability to work within deadlines.
  • Familiarity with accounting principles.
  • Strong financial planning, revenue management, and organizational skills. Ability to analyze data and establish appropriate action plans.
  • Excellent time management, computational, and analytical abilities and keen attention to detail and accuracy.
  • Candidate must possess the skills and experience to lead a team to consistently deliver exceptional guest service and effectively grow revenues.
  • Must be a results-oriented, hands-on leader with high ethics, personal accountability, and a proven track record of being an exceptional communicator, coach, and mentor to ensure high performance and superior customer service delivery.

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