General Manager

4 months ago

Amherst, Canada Comfort Inn Amherst Full time

**THE OPPORTUNITY**:
GENERAL MANAGER

REPORTS TO REGIONAL DIRECTOR OF OPERATIONS

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With 81 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NF but also experientially diverse from Roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

**THE ROLE**:
The General Manager is responsible for effectively managing and overseeing all aspects of the hotel operations including: guest relations, front desk, sales, housekeeping, maintenance, product quality, accounting, team building and staff development for the interest and benefit of key stakeholders. Directs and coordinates activities of the hotel to obtain efficiency and maximize profits by performing duties personally or through direct reports.

**ACTIVITIES**:
The duties and responsibilities for the General Manager include, but are not limited to the following:

- To manage all aspects of the business.
- Overall responsibility for the financial success of the property, including budgeting, forecasting, yield and revenue management. Develop, prepare, execute and achieve financial goals.
- Manage all sources of revenue. Maintain fair market share. Focus would be maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations.
- Responsible for the development and execution of business plans, including sales & marketing plans.
- Determine the Hotel’s pricing strategy as it relates to room inventory and anticipated market segment mix in order to exceed market-share occupancy at better-than-market yield ratio.
- Leadership and management of all departments and employees. Oversee day-to-day operations. Control purchases and inventories.
- Represent the hotel in appropriate hotel, tourism and business associations. Responsible for strong community involvement.
- Create an environment that ensures 100% Guest Satisfaction.
- Communicate, promote, implement and maintain all Brand and management group policies, procedures and standards throughout the hotel to both employees and guests.
- Ensure that all appropriate systems and controls are in place to produce accurate monthly financial reports that clearly explain operational effectiveness, trends and variances and is aware at all times where the hotel stands against budget.
- Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action when required.
- Recruit, supervise, coach, discipline and evaluate direct reports.
- Protect the hotel and its assets through enforcing and maintaining a preventive maintenance program, resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards.
- Any other tasks pertaining to this position as required or assigned.

**C**OMPETENCIES WE ARE SEEKING:*
- Minimum 5 years hospitality managerial experience.
- Proven leadership, entrepreneurial and decision-making skills.
- Ability to interact and coach all levels of management & staff in a professional manner.
- Experience in staff management: recruitment, training & motivation.
- Background in the development & execution of business, marketing & sales plans & operating budgets.
- Proven track record in revenue management, exceeding market share and sales targets.
- Above average proficiency/familiarity with computerized systems.
- Ability to work within deadlines.
- Familiarity with accounting principles
- Strong financial planning, revenue management and organizational skills. Ability to analyze data and establish appropriate action plans.
- Excellent time management, computational and analytical abilities and keen attention to detail and accuracy.

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