Contact Center Operations Manager

Director, Contact Center OperationsMomentum Financial Services Group_new seeks an exceptional Director, Contact Center Operations to spearhead our customer-centric initiatives and drive business results.About the RoleDevelop and execute a strategic vision for our contact center operations, aligning with our overall business objectives.Optimize in-house and...

Job Overview">We are seeking a highly skilled Contact Center Operations Director to lead our centralized Contact Center in Stittsville, Ontario. This critical role is pivotal in supporting AutoShack's retail and e-commerce operations, ensuring seamless customer interactions across multiple platforms.">Main Responsibilities">">Directly oversee offshore teams...

Momentum Financial Services Group, a leading provider of financial services in North America, is seeking a highly skilled Contact Center Strategy Director to join our team.About UsWe have been committed to providing financial solutions that meet the evolving needs of consumers and business owners for 40 years. Through our retail network of over 400...

About Momentum Financial Services GroupMomentum Financial Services Group is a leading provider of financial services in North America, serving 2 million people annually with diverse and innovative financial products such as loans, cheque cashing, money transfer, and prepaid cards.We are committed to providing financial solutions that meet the evolving needs...

The Contact Center Operations Manager will oversee the day-to-day operations of AutoShack's centralized Contact Center, managing both onsite and offshore teams. The ideal candidate will be a skilled multi-tasker with experience managing offshore teams, working with e-commerce platforms like Amazon and eBay, and driving operational success in a high-volume...

About the Role:In this exciting position at Scotiabank, you will have the opportunity to work with cutting-edge Contact Center technologies to drive customer experience and innovation. As a Contact Center Technologies Specialist, you will be responsible for designing, implementing, and maintaining Contact Center solutions that meet the evolving needs of our...

At Fairstone, we strive for excellence in customer service and efficiency in our operations. We're seeking a skilled Senior Operations Analyst to optimize our contact center's performance.Key Responsibilities:Conduct in-depth analysis of call center operations to identify areas for improvement.Develop and implement data-driven solutions to enhance quality...

Contact Center Technologies Specialist Job DescriptionAs a Contact Center Technologies Specialist at Scotiabank, you will be responsible for managing, designing, supporting, deploying, and interconnecting various Contact Center technologies at an enterprise scale.Key Responsibilities:Provide 1st and 2nd level support for troubleshooting and resolution of...

Company OverviewAutoShack is a leader in the automotive aftermarket industry, delivering high-quality parts through e-commerce platforms and an expanding retail division.Job DescriptionThe ideal candidate will be a skilled multi-tasker with experience managing offshore teams, working with platforms like Amazon and eBay, and driving operational success in an...

Momentum Financial Services Group_new is seeking an experienced Strategic Contact Center Director to lead our operations and drive business results. With over 15 years of proven track record in managing in-house and outsourced contact centers, this role requires a visionary leader who can develop and execute strategic plans to enhance customer satisfaction,...

About ScotiabankScotiabank is a leading bank in the Americas, committed to helping customers achieve success through various advice, products, and services.About the RoleThis role offers a unique opportunity to work with cutting-edge Contact Center technologies, driving innovation and excellence in customer service. As a Contact Center Infrastructure...

About the RoleWayfair is seeking an experienced Technical Lead to oversee the development and implementation of our Contact Center Voice Solutions. This key position will lead a team of engineers in designing, deploying, and maintaining our Genesys Cloud platform, ensuring seamless customer experiences across our global operations.Key...

About the RoleWe are seeking an experienced Senior Software Engineer to join our eContact team in Toronto. In this role, you will be responsible for developing and supporting contact center applications and related technologies.Our ideal candidate has 5-10 years of experience with Java development in an enterprise environment and is familiar with contact...

Company Overview:Scotiabank is a leading bank in the Americas, guided by its purpose of helping customers achieve success through a range of advice, products and services.Salary:$120,000 - $150,000 per year, depending on experience.Job Description:The Technical Solutions Specialist will be responsible for providing technical expertise and support for contact...

Job DescriptionWe are seeking a skilled Senior Software Engineer to join our team in Toronto, Ontario, Canada. As a senior member of our engineering team, you will play a critical role in developing and supporting contact center applications.About the RoleThis is a challenging and rewarding opportunity to work on cutting-edge technologies and deliver...

Job SummaryAs an Operations Manager II - Center Management at Cadillac Fairview, you will be responsible for overseeing the effective operation of a major shopping center. Your key responsibilities will include directing and coordinating the efforts of the operations team, overseeing services provided by external resources, and ensuring the center is managed...

Job Title: AWS Connect EngineerWe are seeking a highly skilled AWS Connect Engineer to join our team at Software International. As a key member of our team, you will be responsible for designing and configuring Amazon Connect solutions to meet the needs of our clients.Key Responsibilities:Design and configure Amazon Connect solutions to meet business...

About SaluteSalute is a leading provider of cutting-edge data center infrastructure services, dedicated to serving clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service.Job DescriptionThe Data Center Operator (DCO) is responsible for the operational integrity, commissioning, and...

Lullaboo Nursery and Childcare Center Inc. is seeking a highly qualified Childcare Center Team Lead to join our team.The estimated annual salary for this position is $60,000 - $80,000 based on industry standards and location.Job DescriptionAs a Childcare Center Team Lead at Lullaboo Nursery and Childcare Center Inc., you will be responsible for overseeing...

Job Summary:We are seeking a highly skilled Traffic Operations Center Manager to join our team at IBI Group in Toronto, Canada. As a key member of our transportation infrastructure team, you will be responsible for overseeing the day-to-day operations of our Traffic Operations Center.In this role, you will lead a team of traffic management personnel and...