Multilingual Logistics Coordinator and Customer Service Expert

3 days ago


Mississauga, Ontario, Canada Apple Express Courier Ltd. Full time

At Apple Express Courier Ltd., we are seeking a highly skilled Multilingual Logistics Coordinator and Customer Service Expert to join our team. This is a full-time position that requires excellent communication skills, both written and verbal, in English and French.

About the Role

This role is responsible for maintaining consistent and professional contact with agents and service providers, ensuring accurate and progressive updates with customers, and protecting the organization's reputation by providing exceptional customer service.

The ideal candidate will have excellent customer service skills, a proactive approach to solving problems, and the ability to work under time pressures. They must also possess integrity, intelligence, and energy, and be accustomed to working in a fast-paced, dynamic environment.

We offer a competitive salary of $65,000 - $80,000 per year, depending on experience, and a comprehensive benefits package. Our employees enjoy a culture that fosters inclusion and respect, and we are committed to providing accessible employment practices.

Key Responsibilities
  • Receive, review, and execute orders accurately and efficiently.
  • Maintain consistent and professional contact with agents and service providers.
  • Provide accurate and progressive updates with customers.
  • Constantly update dispatch boards to ensure seamless operations.
  • Protect the organization's reputation by providing exceptional customer service.
  • Solve problems or make recommendations on how to proceed when deviations to standard procedures arise.
  • Update job knowledge by participating in educational opportunities.
Requirements
  • Bachelor's degree in Business or equivalent work experience in Logistics.
  • Excellent customer service skills.
  • Proactive approach to solving problems.
  • Ability to work under time pressures.
  • Integrity, intelligence, and energy.
  • Accustomed to working in a fast-paced, dynamic environment.
Language Skills

English and French are the principal languages for this position. The ideal candidate should have good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.

About Us

Apple Express Courier Ltd. offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process.



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