Multilingual Customer Service Representative

2 days ago


Mississauga, Ontario, Canada Royal Bank of Canada Full time

About the Opportunity

We are seeking a skilled Multilingual Customer Service Representative to join our insurance team. As an Insurance Specialist, you will be responsible for providing exceptional customer service and support to clients in both English and French.

Job Summary

In this role, you will interact with clients over the phone, respond to inquiries, and provide personalized solutions based on their individual needs. You will also strive to constantly improve functions, taking a client-focused approach to effectively process client requests and provide advice and service solutions where appropriate regarding their credit insurance coverage.

Key Responsibilities

  • Respond to customers by providing information, understanding needs, offering value-added solutions, opportunity spotting, and taking accountability for the resolution of customer concerns
  • Secure new business and/or retain existing business
  • Ensure customers receive optimal service at a level that meets their needs, personally or by referring them to the appropriate partner (internally or externally)
  • Take ownership of client concerns, building ownership and accountability at first point of contact through client-focused behaviors, ensuring, when necessary, the escalation process is followed
  • Process applicable paperwork for clients, ensuring accuracy and completeness of information
  • Meet monthly sales and retention goals

Requirements

To succeed in this role, you must have:

  • Excellent communication skills in French and English
  • Solid aptitude for listening, establishing rapport, and finding the right solutions for customers
  • Strong attention to detail and problem-resolution skills
  • Ability to navigate between multiple systems
  • Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8:00am to 8:00pm

What We Offer

We offer a comprehensive total rewards package, including flexible benefits, competitive compensation, and stock options. Our dynamic, collaborative, and high-performing team is committed to delivering trusted advice to help clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Additional Information

This is a full-time salaried position with a salary range of approximately $55,000 - $65,000 per year, depending on experience and qualifications. The ideal candidate will have excellent communication skills, a strong ability to listen and resolve problems, and a commitment to delivering exceptional customer service.



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