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    {"h1": "Accounting Software Trainer - Bilingual", "p": "At PBS Systems Inc., we are seeking a highly skilled Bilingual Accounting Software Trainer to join our team. As a Bilingual Accounting Software Trainer, you will be responsible for providing support and training to new and existing customers on our Dealer Management Software (DMS).", "ul": [{"li":...


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    {"h1": "Accounting Software Trainer - Bilingual", "p": "At PBS Systems Inc., we are seeking a highly skilled Bilingual Accounting Software Trainer to join our team. As a Bilingual Accounting Software Trainer, you will be responsible for providing support and training to new and existing customers on our Dealer Management Software (DMS).", "ul": [{"li":...


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  • Milton, Ontario, Canada PBS Systems Inc. Full time

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Accounting Software Trainer

2 months ago


Milton, Ontario, Canada PBS Systems Inc. Full time
The Opportunity

PBS Systems Inc. is a leading provider of dealership management systems in North America, and we're looking for a skilled Accounting Software Trainer to join our team.

As a Bilingual Accounting Software Trainer, you will provide support and training to new and existing customers on our Dealer Management Software (DMS). You will be responsible for assisting customers with virtual training, online and on the phone, and will also assist customers onsite in person, when required, with new software install training.

This is a unique opportunity to work with a dynamic and growing company, and to develop your skills and knowledge in the automotive industry.

Job Responsibilities
  • Learn and develop an understanding of the PBS software
  • Learn and develop an understanding of the process for training customers on the PBS software
  • Learn and develop an understanding of data entry and other key tasks
  • The ability to complete the payroll module
  • Become an install resource without assistance
  • Demonstrate the ability to prioritize tasks without direction from Team Leads
  • Taking the initiative to learn new products to increase their knowledge
  • Provide excellent support to our customers in our software
  • Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
  • Work directly with customers and train all sessions in assigned silo and if possible other silos
  • Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
  • Responds to both internal and external training requests in a timely manner
  • Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
  • Create and maintain a positive work environment
  • Knowledge sharing within own silo and others within the DTO team
  • Maintain documentation and update as processes change within department
  • Willingness to commitment to an ongoing system of education and cross-training
  • Ensure DTO queue is monitored
  • Willingness to go the "Extra Mile"
  • Perform other duties and responsibilities as assigned
Qualifications
  • Fluent in French and English (speaking, reading, writing)
  • 1-2 years' previous experience in the automotive industry, dealership environment or PBS is an asset
  • High School Diploma
  • Computer proficient with knowledge of Microsoft Office Suite
  • Effective time management & organizational skills
  • Strong multi-tasking & prioritization
  • Ability to travel within Canada and the USA up to 2 weeks per month; in consequence proof of valid passport and/or US visa (if applicable) and valid full class driver's license is required
What we offer
  • Internal promotion and growth opportunities
  • An education department dedicated to helping you with professional and personal development
  • The opportunity to travel
  • Free parking
  • Staff events
  • Competitive annual base salary
  • Bonus for product certification up to $4,800 per year
  • Great referral bonus
  • Staff discounts with GM, Dell, Goodlife and more