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End User Support Coordinator – Fall 2024 Co-op

2 months ago

Kitchener, Ontario, Canada D2L Full time

About D2L

D2L is a leading cloud-based education technology company that is revolutionizing the way the world learns. Our mission is to transform the way the world learns by providing innovative and effective learning solutions.

Job Summary

We are seeking a highly motivated and detail-oriented Co-op student to join our End User Support (EUS) team as a Support Services Coordinator. As a key member of our team, you will play a crucial role in ensuring smooth operations and assisting our team with day-to-day tasks and training initiatives.

Key Responsibilities

  • Assist in agent training and skill development to enhance their performance.
  • Collaborate with supervisors and managers to assess case backlogs and ensure proper ticket assignment.
  • Perform data entry tasks, including input for our Virtual Assistant accuracy audits and summarizing monthly reporting metrics on tool performance.

Additional Opportunities

  • Perform research on best-in-class organizations providing training and development in specific target areas of interest.
  • Assist with additional tasks as delegated by Manager.

Competencies

  • Excellent communication, collaboration, and project management skills.
  • Strong attention to detail in daily tasks and projects, while also having the ability to see beyond the individual tasks and understand the broader impact and implications of activities on other cross-functional teams.
  • Organized with a proven ability to successfully manage multiple tasks while maintaining high quality outputs and delivering on time.
  • Creative mindset and stamina to try new things and figure out how to continuously improve.
  • Able to actively manage competing priorities and meet deadlines.
  • Strong experience with Microsoft Office (especially Excel and SharePoint) and Salesforce (or similar CRM) is considered an asset.

Skills

  • Project management and planning skills.
  • Data input and data analysis.

Why Work at D2L

D2L is committed to creating a diverse and inclusive work environment. We offer a range of benefits and perks, including:

  • Impactful work transforming the way the world learns.
  • Flexible work arrangements.
  • Learning and Growth opportunities.
  • Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program.
  • 2 Paid Days off for Catch the Wave related activities like exams or final assignments.
  • Employee wellbeing (Access to mental health services, EFAP program, financial planning and more).
  • Retirement planning.
  • 2 Paid Volunteer Days.
  • Competitive Benefits Package.
  • Home Internet Reimbursements.
  • Employee Referral Program.
  • Wellness Reimbursement.
  • Employee Recognition.
  • Social Events.
  • Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.