Co-op Student Experience Manager

3 days ago

Kitchener, Ontario, Canada University of Waterloo Full time
Job Title: Co-op Student Experience Manager

Job Summary:

The Co-op Student Experience Manager is a key role in the Co-operative Education department at the University of Waterloo. This position is responsible for developing and implementing strategies to enhance the co-op student experience, ensuring efficient and effective collaboration and consistency of process and service in areas of co-op student interaction.

Key Responsibilities:

  • Develop metrics and service standards to set targets and goals for co-op student success
  • Ensure Co-operative Education's understanding and integration of program/faculty co-op requirements
  • Develop consistent strategies and programs to support development of skills and self-awareness to navigate the future of work and lifelong learning in collaboration with Co-operative Education colleagues and campus partners
  • Develop and implement consistent, proactive processes on all aspects of Co-operative Education student interaction that enhance and support access, wellness, and inclusion
  • Ensure ongoing engagement with a wide variety of stakeholders to recognize barriers and collaboratively identify/implement sustainable processes, policies, and practices
  • Develop and maintain relationships with student groups, societies, WUSA, Graduate Student Association, and Co-op Student Council
  • Develop and continually improve co-op student feedback process and use to inform practice and processes that support student engagement, experience, and learning outcomes in WIL

Qualifications:

  • University undergraduate degree
  • Minimum 5 years working with students in an advisory capacity
  • 3 years of experience working to advance student success via engagement, development, Work-Integrated Learning, or other initiatives within a post-secondary setting preferred
  • Experience managing and coaching student teams
  • Experience in research design and methodology, including business, surveys, and market domains
  • Demonstrated experience related to programs designed to support underrepresented student populations, non-traditional students, and students who are academically at risk
  • Strengths in relationship building, interpretation of data, process analysis, communication, presentations, collaborative teamwork, and knowledge of the Waterloo student experience will all be required for this role
  • Familiarity with student development theory, student engagement practices, and pedagogy as it relates to Co-operative Education and Work-Integrated Learning will also be considered important
  • A record of and commitment to participating in ongoing learning and engagement in the areas of equity, diversity, inclusion, anti-racism, and accessibility
  • Knowledge of business analytics
  • Knowledge of program/project management
  • Advanced technical skills in Word, Excel, and PowerPoint
  • Leverages a continuous improvement mindset with a demonstrated ability to work effectively with others, as both a team player and a team leader
  • Strong written and verbal communication skills
  • Demonstrated ability to manage and align stakeholders and their input on issues
  • Demonstrated ability to use data to understand and relate information to business needs and objectives

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