Restaurant Operations Manager
2 weeks ago
About Wendy's
As a multi-unit franchisee, Quicker Foods Inc. prides itself on providing exceptional opportunities for career growth and development.
Estimated Salary: $55,000 - $65,000 per year
This role offers a competitive salary, quarterly performance-based bonus program, company RRSP matching program, and more.
Job Description
In this position, you will provide coaching to the team and create a fun, inviting work environment where employees feel respected and valued.
You will analyze restaurant performance data to make recommendations regarding restaurant plans to address negative trends, adjust manager and crew schedules as needed, and investigate and resolve customer complaints within the restaurant.
Additionally, you will monitor service quality and make adjustments to positioning guidelines as necessary, approve expenditures within established guidelines, and recommend corrective action related to customer service issues or poor performance of crew or subordinate managers.
Responsibilities
- Analyze restaurant performance data to identify areas for improvement.
- Adjust staffing levels and scheduling to meet business needs.
- Investigate and resolve customer complaints in a timely and professional manner.
- Monitor and maintain high-quality service standards.
- Approve expenditures within established guidelines.
- Recommend corrective action related to customer service issues or poor performance.
Benefits
- Competitive wages
- Quarterly performance-based bonus program
- Company RRSP matching program
- On-the-job training
- Incentive and recognition programs
- Community involvement opportunities
- Discounted food and drink while working
- Health and dental benefits for qualifying employees
- Advancement opportunities at the restaurant, operations, and head office level
- Opportunities to receive training and development in food safety and health and safety
Schedule
- 8-hour shift
- 10-hour shift
- 12-hour shift
- Weekend availability
- Monday to Friday
- Holidays
- Day shift
- Night shift
Education: No education required
Work location: On-site
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