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Operations Manager

2 months ago

Brockville, Ontario, Canada KFC Full time
About the Role

We are seeking an experienced Operations Manager to join our team at KFC. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service and maintaining high standards of quality.

Key Responsibilities
  • Schedule Management: Establish efficient methods to meet work schedules, ensuring that staff are adequately trained and equipped to perform their duties.
  • Staff Supervision: Supervise and coordinate activities of staff who prepare and portion food, promoting a culture of teamwork and excellence.
  • Training and Development: Train staff in job duties, sanitation, and safety procedures, ensuring they have the necessary skills to excel in their roles.
  • Inventory Management: Estimate ingredient and supplies required for meal preparation, minimizing waste and optimizing resource utilization.
  • Performance Evaluation: Hire food service staff, providing constructive feedback and guidance to help them grow and develop.
  • Quality Control: Ensure that food and service meet quality control standards, maintaining high levels of customer satisfaction.
  • Financial Management: Prepare budget and cost estimates, analyzing financial data to inform business decisions.
  • Customer Service: Address customers' complaints or concerns, resolving issues promptly and professionally.
  • Record-Keeping: Maintain records of stock, repairs, sales, and wastage, using data insights to drive business growth.
  • Reporting: Prepare and submit reports, communicating key performance indicators to stakeholders.
Requirements and Qualifications
  • Work Experience: 1 to less than 7 months of experience in a similar role.
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Work Setting: Fast-paced environment with tight deadlines.
  • Supervision: 3-4 people under direct supervision.
Salary and Benefits

The estimated annual salary for this position is between $35,000 and $45,000, depending on qualifications and experience. We offer a competitive benefits package, including health insurance, paid time off, and opportunities for professional development.