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Technical Support Specialist

2 months ago


Mississauga, Ontario, Canada GLOBAL INFOTECH SERVICES Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Global Infotech Services. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their computer systems and networks are running smoothly and efficiently.

Key Responsibilities
  • Technical Support: Respond to client inquiries and resolve technical issues related to computer systems, networks, and software.
  • Problem-Solving: Analyze and troubleshoot complex technical problems, identifying root causes and implementing effective solutions.
  • Client Communication: Provide excellent customer service, communicating technical information in a clear and concise manner to clients.
  • Documentation: Maintain accurate records of technical issues, solutions, and client interactions.
  • Training and Development: Stay up-to-date with the latest technology trends and advancements, attending training sessions and workshops to enhance technical skills.
Requirements
  • Education: College diploma or equivalent in a related field, such as computer science or information technology.
  • Experience: 1-2 years of experience in a technical support role, preferably in a fast-paced environment.
  • Skills: Strong technical knowledge of computer systems, networks, and software; excellent communication and problem-solving skills; ability to work in a team environment.
Working Conditions
  • Work Environment: Fast-paced, dynamic environment with a focus on delivering exceptional client service.
  • Physical Demands: Prolonged periods of sitting, typing, and using computer equipment.
Language
  • Language: English (fluency required).