Customer Service Representative
3 weeks ago
We are seeking a skilled Customer Service Representative to join our team in a dynamic and fast-paced environment.
As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and promoting self-service through various tools and resources.
Key Responsibilities- Answer incoming phone calls and respond to customer inquiries in a timely and professional manner.
- Resolve customer complaints and concerns in a fair and efficient manner.
- Provide guidance and support to customers on using our online tools and resources.
- Send documents and policies to clients as required.
- Respond to customer needs and resolve issues in a timely and professional manner.
- Minimum of 6 months of customer service experience.
- Demonstrated skills with computer systems and applications on Apple and Android.
- Experience in a call center environment is an asset.
- High autonomy, dynamic, and strong communication skills.
- Proficient computer skills – Microsoft Office suite and others.
- Internet connection with a speed of at least 30 Mbit/s.
- Bilingual (French and English).
- No work experience in Canada required, but authorization to work in Canada is necessary.
As a permanent member of our team, you can expect a range of benefits and opportunities, including:
- A financial rewards program that recognizes your success.
- An industry-leading Employee Share Purchase Plan, with a 50% match on net shares purchased.
- An extensive flex pension and benefits package, with access to virtual healthcare.
- Flexible work arrangements.
- Possibility to purchase up to 5 extra days off per year.
- An annual wellness account that promotes an active and healthy lifestyle.
- Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
- A dynamic workplace learning ecosystem, complete with learning journeys, interactive online content, and inspiring programs.
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
- Inspiring leaders and colleagues who will lift you up and help you grow.
- A Community Impact program, because what you care about is a part of what makes you different.
We are an equal opportunity employer, committed to creating an inclusive and accessible workplace where all individuals feel valued, respected, and heard.
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