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Customer Service Team Lead

2 months ago

Fort St John, Canada Patel Family And Associate Business LTD. Full time
Job Title: Customer Service Supervisor

We are seeking a highly organized and experienced Customer Service Supervisor to join our team at Patel Family And Associate Business LTD.

Job Summary:

The Customer Service Supervisor will be responsible for supervising a team of customer support staff, assigning duties, and ensuring excellent customer service standards are met. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Supervise and coordinate the activities of customer support staff
  • Assign duties and tasks to ensure efficient use of time and resources
  • Provide guidance and training to staff to improve customer service skills
  • Monitor and resolve customer complaints and issues in a timely and professional manner
  • Maintain accurate records and reports of customer interactions and staff performance
  • Collaborate with other departments to ensure seamless customer service experience
Requirements:
  • 1-2 years of experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and conflict resolution skills
  • Ability to maintain confidentiality and handle sensitive information
Working Conditions:

This is a permanent full-time position with a 35-hour workweek. Public transportation is available. The work environment is fast-paced, and attention to detail is essential.

Language:

The primary language of work is English.