Customer Service Team Lead

1 month ago

Fort St John, Canada Patel Family And Associate Business LTD. Full time
Job Title: Customer Service Supervisor

We are seeking a highly organized and detail-oriented Customer Service Supervisor to join our team at Patel Family And Associate Business LTD.

Job Summary:

The Customer Service Supervisor will be responsible for supervising a team of customer service representatives, assigning tasks, and ensuring that customer requests are resolved in a timely and professional manner.

Key Responsibilities:
  • Supervise and coordinate the activities of customer service representatives
  • Assign tasks and prioritize work to ensure efficient use of time
  • Resolve customer complaints and issues in a professional and courteous manner
  • Maintain accurate records of customer interactions and feedback
  • Collaborate with other departments to ensure seamless customer service
  • Develop and implement process improvements to enhance customer satisfaction
Requirements:
  • 1-2 years of experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information
Working Conditions:

This is a permanent full-time position with a 35-hour workweek. Public transportation is available.

Language:

English is the primary language of communication in this role.

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