Customer Service Team Lead

2 weeks ago

Fort St John, Canada Patel Family And Associate Business LTD. Full time

Job Title: Customer Service Team Lead

Job Summary: We are seeking a highly organized and detail-oriented Customer Service Team Lead to join our team at Patel Family And Associate Business LTD. As a Customer Service Team Lead, you will be responsible for supervising staff, assigning sales workers to duties, and resolving customer requests and complaints.

Key Responsibilities:

  • Supervise and coordinate the activities of sales staff
  • Assign sales workers to duties and tasks
  • Resolve customer requests and complaints in a timely and professional manner
  • Organize and maintain inventory
  • Establish work schedules and ensure efficient workflow

Requirements:

  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in customer service or sales
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment

Work Environment:

  • Fast-paced retail environment
  • Public transportation available

Personal Suitability:

  • Organized and detail-oriented
  • Team player with excellent communication skills

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