Industrial Customer Service Specialist
3 weeks ago
Grainger Businesses is a leading industrial distributor with operations in North America, Japan and the United Kingdom.
Our CommitmentWe are dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Job SummaryThis part-time position involves supporting our strategic vision by providing exceptional customer service to help manage inventory and operations.
Key Responsibilities- Customer Service/Inventory Management: Services multiple customer locations on a designated route by receiving and stocking purchased product, ensuring proper product stocking levels, and overseeing customer inventory locations.
- Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty in accordance with Grainger policy and procedure.
- Meet defined KPI's for the position.
- Help generate new orders by engaging with customers to identify additional product needs.
- Execute onsite service component of account strategy as defined by cross-functional business partners.
- Work with sales partners to improve customer experience and increase business.
- High school diploma and 1-3 years' experience in customer service/selling environment.
- Self-motivated, with high energy and dedication to customer service and sales growth.
- Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.
- Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger's Core Value Proposition.
This hourly position pays between $24.47 - $28.00 and offers benefits such as medical, dental, vision, paid time off, life insurance coverage, and more.
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