Customer Service Representative

1 day ago


Williams Lake, Canada Canada Post Corp Full time
About Canada Post Corp

We are a leading provider of postal and delivery services in Canada, serving individuals, businesses, and communities across the country.

Job Summary

This role is for a highly motivated and customer-focused individual who will work in our retail locations, providing exceptional service to customers receiving mail and packages. As a key member of our team, you will be responsible for selling postal products and services, processing mail, and supporting customers with their queries.

Key Responsibilities
  • Sales and Customer Service: Provide excellent customer service by selling postal products and services to our business and public customers, including packages and other services.
  • Mail Processing: Sort, distribute, and process mail into appropriate classifications, ensuring timely delivery to our customers.
  • Issue Resolution: Resolve customer complaints and issues related to mail delivery, package tracking, and other services in a professional and courteous manner.
Requirements
  • High School Diploma or Equivalent: Possess a high school diploma or equivalent, with a strong foundation in math, communication, and problem-solving skills.
  • Public Interaction Skills: Have excellent interpersonal and communication skills, with experience in dealing with the public in a retail environment.
  • Physical Abilities: Be physically fit to lift mail containers up to 50 pounds, push/pull boxes, and stand for extended periods.
  • Flexibility: Be available for temporary on-call work, as required.
Additional Information

This position may be considered safety-sensitive, and additional requirements apply under Canada Post's Substance Use Policy.

Candidates from diverse backgrounds are encouraged to apply, as we strive to create an inclusive workplace that reflects the diversity of our customers and communities.

Salary Range

The salary range for this position is approximately $18.44 per hour, based on the national average wage and location.



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