Customer Service Representative

3 weeks ago

Williams Lake, Canada BMO Financial Group Full time

35 Second Ave South Williams Lake British Columbia,V2G 3W3

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**Compensation and Benefits**:
$33,850.00 - $43,500.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth ar

  • Customer Service Representative

    6 days ago

    Williams Lake, Canada Save-On-Foods Part time

    At Save-On-Foods, we're committed to providing exceptional customer service and a World Class Team experience. As a General Clerk/Bakery Clerk, you'll be the face of our company, ensuring that every customer interaction is positive and memorable.We're looking for someone with a passion for great food and providing outstanding customer service. If you have a...

  • Customer Service Representative

    2 weeks ago

    Williams Lake, Canada 1300-Applied Industrial Technology Full time

    In this role, you will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to...

  • Onsite Service Representative

    2 weeks ago

    Williams Lake, Canada Grainger Canada Full time

    **Grainger **is North America's leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers' operations running and their people safe. We're looking for passionate people who can move our company forward. We have a...

  • Customer Service Representative

    1 week ago

    Porters Lake, Canada Circle K Full time

    Store 6002519: 5204 Highway 7, Porters Lake, Nova Scotia B3E 1J7 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    7 days ago

    Northwestern Ontario (Red Lake), Canada Loblaw Companies Ltd - Head Office Part time

    **About Us**Loblaw Companies Ltd - Head Office is one of Canada's largest employers, with a long-standing focus on diversity, equity and inclusion. We are committed to creating accessible environments for our colleagues, candidates and customers.**Job Summary**We are seeking a Customer Service Representative to join our team. As a Customer Service...

  • Customer Service Representative

    4 weeks ago

    Sylvan Lake, Canada Canadian Tire #655 Full time

    Summary The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally. Customer service and computerized cash register proficiency is essential for success in this position to enhance the customer experience. Responsibilities and...

  • Insurance Sales Representative

    2 days ago

    Williams Lake, Canada Western Financial Group Full time

    At Western Financial Group, we are dedicated to delivering the right insurance solution every time. As an Insurance Sales Representative, you will play a crucial role in helping our customers protect what matters most to them.Our team of experienced professionals is committed to providing exceptional service and support to our clients. We take pride in...

  • Customer Service Representative

    1 week ago

    Niagara-on-the-Lake, Ontario, Canada Calvin Klein Part time

    Overview of the RoleThe Customer Service Representative will be responsible for providing exceptional customer experiences and delivering results-driven sales performance. This individual will work closely with the sales team to drive revenue growth and achieve sales targets.Key responsibilities include:Responding to customer inquiries and resolving issues...

  • Customer Service

    2 weeks ago

    Niagara-on-the-Lake, Canada Closets by Design Niagara Full time

    **Customer Service/Office Representative** **Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more. We desire motivated, organized, caring individuals who have a passion to provide...

  • Customer Service

    6 days ago

    Niagara-on-the-Lake, Canada Closets By Design Full time

    Customer Service/Office RepresentativeClosets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more. We desire motivated, organized, caring individuals who have a passion to provide outstanding...

  • Customer Service Representative

    16 hours ago

    Niagara-on-the-Lake, Canada Vintage Hotels Full time

    Vintage Hotels is currently seeking a Full Time Customer Service Representative/Guest Service Agent to join our growing team! Situated in the heart of Niagara on the Lake, this is an excellent opportunity for those with a love of hospitality and customer service. **What you'll be doing**: - Register guests and assign rooms. - Assist in pre-registration...

  • Customer Service Department Head

    7 days ago

    Williams Lake, Canada Loblaw Companies Limited Full time

    About the RoleThis exciting opportunity allows you to take on a leadership position within our front-end department. As a Department Manager, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.Key Responsibilities:Sales growth and profitability through effective merchandising and inventory...

  • Customer Service Representative

    1 week ago

    Lake Simcoe Southeast Shore (Sutton West), Canada BMO Financial Group Full time

    Application Deadline: 03/13/2025Address: 9 Pine Street NorthJob Family Group: Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO...

  • Customer Service Representative

    1 day ago

    Cold Lake, Canada LFL Group Full time

    Do you believe in putting the customer first?Do you love to solve problems and create solutions?The Brick is actively seeking to expand our service team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous...

  • Customer Service Representative

    1 day ago

    Meadow Lake, Canada LFL Group Full time

    Do you believe in putting the customer first?Do you love to solve problems and create solutions?The Brick is actively seeking to expand our service team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous...

  • Customer Service Representative

    7 days ago

    Watson Lake, Canada Canada Post Full time

    Company OverviewCanada Post is a leading provider of postal services, delivering mail and packages to millions of customers across the country. As a trusted brand, we offer a range of career opportunities in various roles, from customer service to logistics.

  • Customer Service Representative

    4 hours ago

    Baker Lake, Canada Famous Footwear Full time

    Company OverviewCalm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and Churchill, Manitoba, and Rankin Inlet, Nunavut, Calm Air operates frequent daily scheduled passenger, charters, and cargo flights throughout Manitoba and the Kivalliq Region of Nunavut.About the OpportunityWe...

  • Customer Service Representative

    12 hours ago

    Meadow Lake, Canada Loblaw Companies Limited Full time

    We are seeking a talented Cashier to join our team! As a Cashier, you will be responsible for providing excellent customer service, efficiently processing transactions, and creating a memorable shopping experience.You will work collaboratively with colleagues to deliver company-directed promotions and programs, ensuring a positive environment in-store.If you...

  • Customer Service

    4 days ago

    Niagara-on-the-Lake, Ontario, Canada Closets by Design Niagara Full time

    Customer Service/Office Representative Closets by Design is a nationally recognized leader in home organizing systems.We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more.We desire motivated, organized, caring individuals who have a passion to provide outstanding...

  • Domino's Customer Service Representative

    4 weeks ago

    Sylvan Lake, Canada Domino's Pizza Full time

    Excellent for students. The Customer Service Expert’s role is crucial within the Domino’s system. We pride ourselves on offering fast and friendly service with a smile, and our CSEs lead the way in doing so. Within our fast paced environment, the role is primarily to offer top quality customer service by phone and in person at the counter. Customer...