Technical Training Supervisor

4 weeks ago

Vaughan, Ontario, Canada Toromont Cat Full time
About the Role

As a Technical Training Supervisor at Toromont Cat, you will play a key leadership role in our Technical Training team. You will collaborate with Service Operational Leaders to develop our technicians and customers with quality technical training on Caterpillar product lines.

Key Responsibilities
  • Model safe, environmentally sound, and healthy work behaviors in support of Toromont's Health and Safety Policies, Programs, and initiatives.
  • Ensure all department employees and Toromont visitors in training comply with established safety rules.
  • Provide excellent customer service as the key contact for Technical Training requirements.
  • Provide leadership in the training department to ensure KPI targets are met.
  • Deliver classroom training in support of business demands.
  • Promote customer satisfaction, follow up on quality of training, and collaborate with Apprenticeship Specialist to ensure Apprentice Program needs are met.
  • Train and coach team members to meet and exceed customer and business expectations and administer performance evaluations.
  • Create quotes and review/prepare invoices for internal and external customers.
  • Investigate and report accidents or near misses.
  • Identify and resolve issues by initiating corrective actions when necessary.
  • Encourage continuous improvement for the Training Department through regularly scheduled meetings and associated training.
  • Assist the Training Manager with the management of fixed assets in the Training Department and preparation for capital expenditures.
Requirements
  • Post-Secondary Education with a technical focus and up to 3 years' experience in a supervisory position within a shop environment.
  • Highly safety conscious with a solid technical aptitude for heavy equipment, Caterpillar, competitive product lines, and current marketplace industry knowledge.
  • Customer centric with strong leadership, efficient coaching, and effective team building skills.
  • Exceptional communication, relationship development, and interpersonal skills.
  • Ability to drive sales with strong negotiation, analytical, and organizational skills.
  • Mindset for continuous improvement, excellent problem solving, and conflict management skills.
  • Proven business and financial acumen with effective decision making.
  • Sense of urgency, independent, and a team player with high initiative and integrity.
  • Self-directed and adaptable to changing and multiple priorities to meet aggressive deadlines in a fast-paced environment.
  • Computer and systems literate with proficiencies in Microsoft Applications including Excel, Word, and Outlook.
  • Knowledge of CAT Corporate Web Navigation, DBS, SIS, or experience with Toromont operations would be an asset.
  • Willing and able to work flexible hours in support of business needs.
  • Valid Driver's License and clean Driver's Abstract.
  • Fluent in both English and French spoken language would be an asset.

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