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Technical Support Specialist

2 months ago

Ottawa, Ontario, Canada Invisionstaffing Full time
Job Description

InVision is a professional recruitment firm specializing in engineering, industrial, and IT services. We have a successful track record of delivering recruitment solutions across North America.

Our client is a leading provider of IT managed services, offering tailored solutions to global businesses. They are seeking a Technical Support Specialist to join their growing organization.

Key Responsibilities:
  1. Hardware and Software Installation: Perform routine and advanced installations, maintenance tasks, troubleshoot, and repair computer systems and peripheral equipment.
  2. Technical Support: Provide Tier 3 level support, with the ability to escalate problems and issues to a higher level of support as needed.
  3. Customer Satisfaction: Maintain the highest level of customer satisfaction by resolving all tangible problems and concerns.
  4. Compliance and Integrity: Adhere to client policies and procedures while maintaining the integrity of customer data.
  5. Reporting and Communication: Maintain and update work order tickets in the client's ITSM tool, and communicate effectively with customers and associates.
Requirements:
  1. Education: High school diploma or equivalent; college degree in a related field is preferred.
  2. Experience: At least 5 years of technical or related experience is preferred; relevant education may substitute technical experience.
  3. Technical Skills: Proficient in troubleshooting and repair of various manufacturers' laptops, desktops, printers, and peripherals; working knowledge and hands-on experience supporting handheld devices and/or mobile devices.
  4. Certifications: Original Equipment Manufacturer (OEM) certifications obtained to perform warranty repairs, as required.
Employment Benefits:
  • Long-Term Opportunity: Join a growing organization with a commitment to excellence.
  • Competitive Hourly Rate: Attractive compensation package.
  • Global Organization: Work with a worldwide team and contribute to a global business.