Desktop Digital Asset Specialist
2 weeks ago
Capilano University is seeking a highly skilled Desktop Digital Asset Specialist to join its Digital Technology Services (DTS) team. This role plays a vital part in delivering exceptional experiences to both employees and students through innovation, collaboration, and technical expertise.
In this position, you will work closely with the Manager, Customer Experience – Desktop/Collaboration Services, DTS, to provide technical support for hardware technology and software required for desktop digital assets. Your primary responsibilities will include preparing desktop and mobile digital assets, providing tier 2 level support for hardware and software on these devices, ensuring accurate and secure configuration, remote installation of software when needed, and configuration of peripherals required for security compliance.
This role contributes significantly to projects and operational support of desktop and mobile digital assets. Key duties will involve:
- Monitoring ticket queues for new tickets related to desktop and mobile digital assets, including hardware and software issues, and updating them regularly according to service level agreements.
- Collaborating with DTS team members and the university community to identify requirements, analyze system capabilities and compatibility, and facilitate updates and implementation of desktop and mobile digital assets.
- Planning and performing system upgrades and updates required for desktop/mobile digital assets and software, analyzing implementation plans, configuring systems, managing changes, and releasing new versions in coordination with vendors, the university community, and DTS teams.
To excel in this position, you will need:
- A minimum of 5 years of relevant professional experience, preferably in a post-secondary environment, with at least 2 years of experience in gathering requirements, systems analysis, SDLC, project management, and change management methodologies.
- Familiarity with ITIL framework and ITSM best practices, tools, and techniques, with an ITIL certification being an asset.
- Experience in developing high-quality documentation for digital solutions.
- Proficiency in working with ITSM systems such as TDX and ServiceNow.
- A bachelor's degree or progressive professional experience and a certification in MCSE Desktop Infrastructure, ACTC – Apple Certified Technical Coordinator 10, or CompTIA A+ (or equivalent).
- The ability to lift heavy equipment up to 50 lbs.
This role offers a competitive salary estimated at $85,000 annually, considering the location and industry standards. You will be part of a dynamic team working flexible hours from 7:00 AM to 7:00 PM, with occasional evening or weekend work. If you are a motivated individual looking to contribute to a transformative university-wide digital transformation initiative, please apply.
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